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Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.
Location
Work Location: Portland, OR
The Main Responsibilities
Provides Tier II support to  field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
Responsible for maintaining core site readiness. Identifying and documenting and prioritizing all deficiencies that need to be addressed. All situation that currently have a site in jeopardy are identified and escalated for remediation to CITS manager and Director.
Identifies critical infrastructure in need of replacement. Work with manager under process to submit for replacement.
-Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
-Provides in office or onsite disaster recovery support for facilities and critical infrastructure equipment.
-Assists program managers with maintenance schedules.
-Ensures critical infrastructure information for BCP program is accurate for sites within AOR.
-Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
-Provides in office or onsite disaster recovery support for facilities and critical infrastructure equipment.
-Assists program managers with maintenance schedules.
-Ensures critical infrastructure information for BCP program is accurate for sites within AOR.
-Provides on site preventive maintenance inspection (PMI) training and technical troubleshooting training to field technicians for critical infrastructure equipment.
-Capacity management for critical infrastructure within core sites under AOR.
What We Look For in a Candidate
* Documented sound experience working with critical infrastructure, electrical and electronic systems.Â
* Must have effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.Â
* Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position
* Effective verbal and written communication skills ensure specifications and expectations are being met.Â
* Maintain a positive attitude with internal customers and external partiesÂ
* Strong working knowledge of Internet and computing skillsÂ
* Provide guidance to team members
Regular and consistent attendance is an essential function of this position. While performing the duties of this job, the employee may be occasionally required to stand; walk; to handle, feel or operate objects, tools, or controls. The employee may be occasionally required to sit, climb, balance, stoop, kneel, crouch, and crawl. The employee may occasionally lift and/or move up to 25 pounds. Climb ladders, enter crawl spaces, exertion of force, manipulation of hand and/or foot controls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perceptions and the ability to adjust focus. In addition, the position may require frequent movement and activity relating to using keyboards, viewing data on computer displays, and communicating verbally and in writing to the needs of others. Required to possess a valid driver's license. Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Â
Compensation
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $71,088 - $94,784 in these states: ORÂ Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
Learn more about Lumen's:
- Benefits
- Bonus Structure
#LI-Onsite
Requisition #: 342772
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.Â
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. Â
To learn more about Life at Lumen and how we live the Lumen 8, please visit: Â
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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