IT Systems Analyst/Engineer

POSITION OVERVIEW

The IT Systems Analyst / Engineer is responsible for the technical deployment, integration, and ongoing operation of ZAVTEK's RTPM platform at customer sites and in the cloud. This is a hands-on engineering role that bridges the gap between field-deployed monitoring hardware and the cloud-based data platform — configuring on-site collection agents, validating device communications, ensuring data pipeline integrity, and supporting the customer portal environment. The ideal candidate is equally comfortable running SNMP polls on a data center floor and troubleshooting a cloud-side ingestion failure from a browser, and understands how UPS systems, battery plants, and power distribution equipment communicate on a network.

KEY DETAILS

Reports To: Technical Product Manager

Department: RTPM

Location: Hybrid — Zavtek Portland office with regular customer site deployments

Employment Type: Full-Time

CORE RESPONSIBILITIES

On-Site Device Integration & Commissioning

• Deploy and configure on-site data collection agents (hardware or software) at customer facilities.
• Configure SNMP v2c/v3 polling, Modbus TCP/RTU connections, and REST API integrations for UPS, battery monitoring systems, PDUs, and STS units across major manufacturers (Eaton, Schneider Electric/APC, Vertiv, Powervar, PDI, and others).
• Install, configure, andvalidatecommunications cards and network management modules on critical power devices as needed.
• Perform site surveys to assess network topology, device reachability, and data collection feasibility prior to RTPM enrollment.
• Document all site configurations, IP addressing, MIB mappings, and polling parameters in a standardized format.

Cloud Platform Operations & Data Pipeline Management

• Monitor andmaintainthe RTPM cloud platform, including ingestion pipelines, data normalization processes, and alert routing.
• Investigate and resolve data quality issues — missing polls, stale readings, protocol mismatches, or MIB discrepancies.
• Support platform deployments, updates, and configuration changes in coordination with the TPM and development partners.
• Maintain system uptime and reliability in alignment with ZAVTEK's managed service SLAs.
• Implement and manage network security controls at the collection layer — TLS tunnels, SNMPv3 encryption, read-only access enforcement.

Customer Portal & Reporting Support

• Provision and configure customer accounts in the RTPM monitoring portal;validatethat dashboards displayaccurate, current data.
• Support configuration of automated reports (weekly, monthly, quarterly roll-ups) and custom alert thresholds per customer requirements.
• Assistwith customer-facing troubleshooting and provide technical escalation support for account managers.
• Document andmaintainSOPs for onboarding, configuration, and support workflows.

Technical Support & Continuous Improvement

• Function as a technical escalation resource for field techniciansencounteringdevice connectivity or monitoring issues.
• Identifyrecurring integration challenges across manufacturers and propose standardized solutions or retrofit kits.
• Contribute to testing and validation of new device integrations before general availability.
• Maintain and update the RTPM device compatibility matrix — tracking what data is available from each manufacturer and model.

REQUIRED QUALIFICATIONS

• 3+ years of experience in IT systems administration, network engineering, or a technical field services role.
• Hands-on experience with SNMP — configuring polling, reading MIB files, and handling SNMP traps. SNMPv3 with encryption strongly preferred.
• Familiarity with Modbus TCP and/or RTU serial communication for industrial or power devices.
• Working knowledge of networking fundamentals — TCP/IP, VLANs, firewalls, and network segmentation as it relates to device visibility.
• Understanding of critical power infrastructure: UPS systems, battery monitoring, power distribution units, or static transfer switches — ability to read equipment documentation and interpret communications specifications.
• Experience with or exposure to managed services delivery — understanding of multi-customer environments, SLA obligations, and remote monitoring operations.
• Strong documentation skills — ability to produce clear site configuration records, integration guides, and support procedures.
• Associate's orBachelor's degree in Information Technology, Network Engineering, Electrical Technology, or a related field; equivalent field experience considered.

PREFERRED QUALIFICATIONS

• Direct experience with UPS or critical power equipment from Eaton, Schneider Electric/APC, Vertiv, or Powervar — including SNMP card configuration.
• Familiarity with monitoring platforms such as PRTG, SolarWinds, Nagios, Zabbix, or similar tools.
• Experience with scripting languages (Python, Bash) for automation of polling, data parsing, or integration tasks.
• Background in data center operations, facilities management, or critical infrastructure support.
• Relevant certifications: CompTIA Network+, CompTIA Server+, AWS Cloud Practitioner, or manufacturer-specific certifications (Eaton, Schneider, Vertiv).
• Familiarity with RFC 1628 (UPS MIB) and how OID trees are structured for power device monitoring.