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Adventist Health Portland has been caring for East Portland since 1893, growing alongside the community we serve. Today, more than 2,300 employees are dedicated to whole-person care, mind, body and spirit, across our 302-bed medical center, emergency department, and network of clinics, urgent care, home care and hospice services. The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments and compassionate support for patients across the region.
Job Summary:
Oversees day-to-day business operations of the front office. Coordinates a variety of admitting/receptionist/ clerical duties to facilitate the efficient processing and scheduling of patients for the department. Assists in helping the supervisor with the personnel needs of the clerical staff. Coordinates, oversees and expedites the daily provisions and workflow of the department clerical, receptionist and communication roles.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
- Five years' relevant experience: Preferred
Essential Functions:
- Oversees clerical support, such as answering phones, data entry, scanning and filing medical record information. Triages messages with appropriate follow through. Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Processes complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Coordinates clerical support for departmental meetings, projects and activities as needed. Registers/pre-registers patients. Establishes and maintains inventory control. Coordinates employee work and on-call schedule with clinical managers/supervisors.
- Oversees department records, reports and statistics. Coordinates filing activities for department. Manages and maintains office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Oversees complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Establishes and maintains inventory control. Interprets policies and procedures to guide use of sensitive and confidential information.
- Coordinates departmental/program functions with other hospital departments. Conducts research for Director. Coordinates arrangements for meetings including notification, preparing material, reserving room and equipment as needed. Provides appropriate forms to billing and maintains hospital forms. Obtains all necessary billing, insurance and other demographic information.
- Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Makes reservations for departmental needs such as classes, programs and in-services.
- Keeps waiting rooms neat, clean and organized. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed. Provides clerical support for department meetings and departmental activities. Assists with research and provides administrative support to special projects.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.
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