The Outbound Scheduling Coordinator will establish contact with patients to schedule for approved treatments or procedures. The coordinator will make sure all accommodations necessary for the patient to attend their appointment are approved and provided. They will coordinate with the Authorizations team to receive internal approval for scheduling. Will navigate Electronic Medical Record (EMR) to update and input data in desired fields.

What you will do:

Communicate with patients for scheduling and scheduling needs
Will coordinate to gain approval for transportation, interpreter, and lodging accommodations
Navigate and maintain scheduler within the EMR
Enter data and information in the desired database locations
Communicate with IPM staff to ensure patients are being treated
Maintain confidentiality regarding patients’ personal information
Maintain positive relationships with patients and peers
Become familiar with the California Worker’s Comp Labor Code
Completion of the required tasks within the desired deadline
Bilingual in Spanish preferred
Ability to multitask
Ability to follow directives
Excellent customer service
Professional demeanor and appearance
Efficient with time management
Experience with coordinating between different departments
Assumes other responsibilities as appropriate to the position and organizational needs

Qualifications:

Customer Service: manages difficult or emotional patient situations
Highschool Diploma or GED
Previous experience with EMR/HER systems desirable
Problem Solving; identifies and resolves problems in a timely manner, gathers and analyzes information skillfully; develop alternative solutions
Proficient with Microsoft Office Suite

Compensation Range: 

$21.00 to $23.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here:

Amazing work/life balance
Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
401(K) Plan with Employer Matching
License & Tuition Reimbursements
Paid Time Off
Holiday Pay & Floating Holiday
Employee Perks and Discount Programs
Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC. 

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

Monday-Friday, 8am-5pm
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