Senior Health and Wellness Operations Manager - AD293

Job DetailsJob Location: River House - Portland, OR 97214Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $105,000.00 - $115,000.00 Salary/yearTitle: Senior Health & Wellness Operations Manager Location: River House - 211 SE Caruthers St., Portland, OR 97214 Schedule: This is an in-person position, Monday through Friday, 8:30am - 5:00pm Wage Range: $105,000.00 – $115,000.00 annual salary, Exempt   If you are a motivated and dedicated Senior Health and Wellness Operations Manager looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!   At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.       Company Mission: The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.   About the Company:   At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.   Position Overview: The Senior Health and Wellness Operations Manager serves as a strategic leader responsible for monitoring operational performance, grant-funded initiatives, quality outcomes, regulatory compliance, financial performance, and service delivery across Health & Wellness programs. This position serves as the primary operational partner to the Chief Health and Wellness Officer and works collaboratively with program leaders, finance, billing, quality improvement, compliance, and executive leadership to ensure successful achievement of organizational goals, grant deliverables, licensing requirements, and performance expectations. The Senior Manager develops performance monitoring systems, oversees program evaluation efforts, identifies  operational barriers, and provides executive leadership with data-driven recommendations to improve access, quality, outcomes, productivity, compliance, and financial sustainability.   What you will do:   Develop and maintain performance dashboards related to departments under the Chief Health and Wellness Officer. Monitor program productivity, access, engagement, retention, and discharge outcomes. Establish performance benchmarks and accountability measures. Identify operational barriers impacting performance. Develop corrective action plans when performance targets are not achieved. Present weekly and monthly performance reports to executive leadership. Health and Wellness Department Outcomes & Quality Monitor Health and Wellness department outcome measures across all programs. Develop systems to evaluate effectiveness of services. Coordinate quality improvement initiatives. Identify opportunities to improve patient outcomes and service delivery. Grant & Contract Performance Monitor performance of federal, state, tribal, county, and private grant-funded programs. Track approximately $16 million in grant-funded program activities and deliverables. Monitor contract compliance and reporting requirements. Ensure performance measures tied to funding agreements are achieved. Coordinate with program leaders on corrective action planning when necessary. Financial & Revenue Performance Partner with Finance and Revenue Cycle teams to monitor program financial performance. Identify operational issues impacting revenue generation. Monitor budget-to-actual performance. Develop recommendations to improve financial performance while maintaining quality outcomes. Regulatory Compliance & Accreditation Monitor compliance with federal, state, tribal, and contractual requirements. Support audit readiness and accreditation efforts. Partner with Compliance and Quality teams to mitigate risk. Strategic Planning & Executive Support Serve as strategic advisor to the Chief Health and Wellness Officer. Lead operational planning efforts. Support development of new service lines and program expansion initiatives. Coordinate cross-functional initiatives involving finance, grants, compliance, operations, and clinical leadership. QualificationsWe would like to hear from people that have: Bachelor’s degree in Public Health, Healthcare Administration, Behavioral Health Administration, Social Work, Business Administration, Psychology, or related field. Seven (7) years of progressively responsible leadership experience in behavioral health, healthcare, human services, or public health. Five (5) years of experience supporting grant-funded programs. Experience developing performance metrics and dashboards. Experience with behavioral health program evaluation and outcomes measurement. Experience with operational and financial analysis. Experience working with regulatory and compliance requirements. Must pass a pre-employment or for cause drug tests. Must pass criminal background and DMV checks. Preferred Qualifications: Experience working within the Native American/Alaska Native community Master's Degree in Public Health, Healthcare Administration, Social Work, Counseling, Psychology, Business Administration, or related field. Community mental health experience. Substance Use Disorder treatment experience. FQHC experience. Tribal healthcare experience. Experience managing multi-million-dollar grant portfolios. Experience with Medicaid-funded behavioral health programs. Lean, Six Sigma, CQI, or performance improvement certification.   What’s in it for you?   15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th and your birthday!   Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.  Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente 15 Paid Holidays (Listed Above) 13 Paid Days of Sick Time 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days) $50,000 Life Insurance & AD&D Short Term and Long-Term Disability Flexible Spending Account  Health Spending Account 401(k) with 4% Match Employee Assistance Program Inclement Weather Days (Snow Days) Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC   How to apply: To Quick Apply, go to Careers – NARA NW (naranorthwest.org) Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all! Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.   NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.   NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.   Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart   Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.   This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.