SERVICE TECHNICIAN COORDINATOR

Job DetailsJob Location: Portland, OR - Portland, OR 97210Position Type: Full TimeSalary Range: $20.00 - $22.00 HourlyWhy Choose Mallory? For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency, along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best-in-class solutions. This energy has fueled significant growth, leading us to quadruple in size over the last 20 years. Today, we are one of the largest independently owned safety distribution companies in the country, with 35+ locations and more than 600 employees. Mallory Safety & Supply has always been a family-owned and privately held business. Our business model is customer-focused, and we thrive by providing basic service brilliance! We offer a casual work environment, professional development, and opportunities for advancement. Our 33 core values guide our intentional, employee-centric company culture, and we are looking for dedicated, motivated, and smart team members to grow with us. Mallory Safety & Supply is hiring a Service Coordinator to join our growing Technical Services team! Our Service team keeps a lot of moving pieces in motion, and our Service Coordinator plays a critical role in making sure nothing falls through the cracks. This position serves as the organizational hub between our customers, technicians, third-party repair partners, and internal teams, helping move repair and rental orders from the initial customer request all the way through completion and invoicing. On any given day, you may be answering customer calls and emails, entering repair or rental orders, coordinating third-party repairs, preparing quotes, tracking purchase orders and credit card payments, or following up on open work to make sure it keeps moving forward. The right person for this role is the magician behind the curtain — someone who enjoys keeping things organized, communicating with different people, and making sure all the details come together behind the scenes. You'll have plenty of independence in managing your responsibilities, but you'll also work closely with the larger Service team to provide excellent support to our customers. We're looking for someone who is highly customer-focused, organized, communicative, and comfortable managing multiple priorities at once. Mechanical experience isn't required, but some familiarity with mechanical equipment, repairs, tools, or a service environment would be a definite plus! Schedule: This is a fully in-person position, Monday through Friday, 7:30 AM–4:30 PM. Here are the benefits that Mallory Safety & Supply can offer: Medical, Dental, and Vision Insurance 401(k) with employer match Employer-paid Long-Term Disability Voluntary Term Life, Accident, and Disability Insurance Employee Assistance Program with additional benefits such as financial wellness and planning 10 hours of paid time off per month to start (15 days a year) 7 paid holidays throughout the year Yearly appraisal and bi-annual reviews Employee discounts and Mallory swag Certifications and continued job development opportunities Opportunities for promotion and growth Monday through Friday dependable schedule — no nights or weekends! A positive company culture — check out our website for more information on The Mallory Way! Here is how you can make an impact as a Service Coordinator: Provide friendly, responsive customer service by answering incoming phone calls and emails Enter and maintain repair and rental orders accurately within company systems Coordinate and schedule repairs with third-party service providers as needed Prepare and send repair and service quotes to customers and follow up as appropriate Log and track customer purchase orders and credit card information associated with repair work Monitor the Service team's workflow and open orders to make sure work continues moving forward and nothing gets overlooked Follow up on outstanding repairs, rentals, quotes, and customer requests to help keep projects on schedule Monitor completed work to ensure orders are closed and invoiced accurately and in a timely manner Communicate status updates and coordinate information between customers, technicians, third-party vendors, and internal Mallory teams Maintain organized and accurate documentation related to service and repair orders Identify delays, missing information, or other roadblocks and proactively work with the appropriate team members to resolve them Balance independent responsibilities with supporting the broader Service team as priorities change throughout the day Here is what we are looking for in a Service Coordinator: Previous customer service, administrative, service coordination, order entry, or similar experience preferred Excellent customer service skills and a genuine desire to help customers Strong verbal and written communication skills Excellent organization and time-management skills Ability to manage multiple open orders, requests, and priorities without losing track of the details A proactive mindset — you don't wait for someone else to notice when something needs attention Ability to work semi-independently while also collaborating effectively as part of a team Strong follow-through and a sense of ownership over assigned responsibilities Comfortable communicating with customers, vendors, technicians, and internal team members Ability to learn and navigate order-entry and business software Mechanical familiarity or previous experience around equipment, tools, repairs, rentals, or a service department is a plus, but not required Ability to read and write in English Hiring great people is the most important thing we do. If you're customer-focused, organized, dependable, and take pride in being the person who keeps everything moving behind the scenes, we offer an environment where you can make an impact and grow with our team. Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or any other status protected by applicable law. Veterans are encouraged to apply! Qualifications