Technical Trainer, Corp Service

About Us

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Stoughton trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

Overview

The Technical Trainer will communicate the TEC Vision, Mission and Values through service training and support to all TEC branches. In addition, this position provides technical support to shops, maintains equipment, training tools, and classrooms.

The person in this position must embody company values: Teamwork, Entrepreneurship, and Customer Focus and be committed to providing a high level of support to internal customers so better enable managers and employees to fulfill TEC Equipment’s Customer Commitment – to be recognized by customers as their Best Business Partner.

Responsibilities

• Deliver both hands-on and classroom-based technical training at the Training Center for technician staff across all locations; travel required approximately 40–50% of the time. This includes teaching Volvo/Mack certification courses and progressing through and maintaining qualifications within the Dealer Employed Trainer (DET) program.
• Assess technician skill levels and competency; develop, update, and enhance training curricula to meet evolving technical requirements and service standards.
• Partner with the OEM Training Coordinator to submit rosters, monitor, and track technician training progression and certification paths; proactively identify skill gaps and communicate training needs to Service Managers.
• Maintain and uphold OEM Master Technician Certification (Volvo/Mack Technical Trainer), as well as certifications for additional supported OEMs; obtain and retain credentials required to administer in-house Master Technician certifications.
• Ensure training facilities are safe, clean, and professional; maintain all equipment in proper working order to support safe and effective training delivery.
• Participate in new truck sales customer on-boarding training during the delivery process. Help our customers understand the equipment they are taking delivery of and provide hands-on training to their in-house technicians that will be responsible for maintaining their fleet.
• Assist Director of Service with miscellaneous projects as directed.

Qualifications

• High School Diploma
• Diesel College Certification 
• Experience in successfully serving as a liaison and building relationships with internal and external partners.
• Experience with program development and management
• Hands on experience with our primary OEMs (Mack, Volvo, Cummins, Hino, Isuzu)
• Familiarity with the trucking industry
• Expert technical repair knowledge across all HD truck and trailer equipment lines.
• Strong knowledge of truck dealership service operations and best practices
• Proficient with computer programs (e.g., MS Office Word and Excel, OEM systems, etc.).
• Excellent oral, written, and interpersonal communication skills.
• Strong organizational, planning, and time management skills
• Analytical thinking and creativity to continuously create, evaluate, and improve
• Ability to travel to all our other locations, career fairs, and outreach events (approx. 50-75% of the time)
• Ability to design and execute successful training plans.
• Valid CDL
• Completion of Technician training path through “Master Level”

Benefits

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

Statements

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.