Water Country - EMT Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

We are currently looking for a:

Roles & Responsibilities:

EMT Supervisors in the coordination of the park's overall safety, and EMS Response. Ensuring compliance with all local, state, federal standards and all policies/procedures established by Herschend. Supervisors will continuously exemplify quality leadership for the EMS/safety team and provide oversight and accountability. Additional responsibilities include assisting in emergency situations and assisting in the oversight of the seasonal safety department team members and daily operation.

Supervisory Duties:

· Supervise the daily operations of the EMT, First Aid and/or Safety teams

· Lead by example, attitude, and as a representation of Water Country’s core values

· Act as an approachable mentor and coach to all assigned team members

· Become knowledgeable of performing the essential duties of all EMT positions and backfill these positions when needed

· Participate in all aspects of supervision of assigned employees, including hiring, training, performance coaching, and discipline.

· Ensure that all required meal and other breaks are being given in accordance with NH law

· Ensure daily sign-in sheets are completed and submitted each day

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Exemplify and maintain the Total Safety culture and work ethic set by the leadership team

· Maintain SOPs and local protocols

· Assist with accident investigations of guest and employee incidents, as needed.

· Maintain First Aid, Injury & HSE files and ensure accurate documentation while upholding confidentiality

· Provide quality patient care and emergency medical treatment to individuals of all ages in the pre-hospital setting, as per scope of practice by State law and by Medical Director approved protocols

· Respond to emergency and non-emergency calls to provide efficient and immediate care to critically ill and injured persons

· Determine the nature of the illness or injury and administer treatment decisions based on appropriate protocols, techniques, resources, and equipment available to treat the illness or injury

· Examine and evaluate patients to determine necessary care

· Maintain accurate documentation for patient care and condition, for all emergency medical treatments provided

· Ensure EMS call and treatment documentation is sent to the appropriate receiving hospital/medical facility

· Communicate with other healthcare team members to ensure continuity of care and coordination of services

· Assist with routine maintenance, inventory, cleanliness, and readiness of First Aid Office; inspect other equipment for functionality and keep the office organized.

· Maintain a safe, clean and well stocked environment for patients

· Understand and comply with safety and infection control procedures

· Maintain composure under high pressure and emergency situations and delegate as necessary while maintaining communications with Park management

· Assist in maintaining OSHA compliance and documentation in all related areas.

· Oversee and perform inspections at various Park sites to verify compliance with Park safety standards

· Maintain patient confidentiality and perform all care with respect for patient rights

· All other duties assigned by leadership

Education & Experience:

· High School diploma, GED, or equivalent; Equivalent work experience will also be considered.

· 1-2 years of previous field, ambulance and/or hospital work experience in an emergency care setting required.

· Current EMT Certification/License in the state of New Hampshire.

· NREMT Certification preferred.

· Current CPR Certification.

· Current Basic Life Support (BLS) Certification.

Requirements:

· Must be at least 18 years of age to comply with NH Labor Laws.

· Ability to work flexible schedule, including evenings, weekends, and holidays.

· Valid driver’s license and a good driving record.

· Maintain thorough knowledge of current EMT standards of care, equipment use, and function.

· Practical knowledge of rescue and emergency medical principles, practices, and techniques.

· Practical knowledge of handling bloodborne and/or airborne pathogens.

· Ability to operate park vehicles in a safe and efficient manner.

· Ability to understand and carry out verbal and written instructions.

· Ability to maintain composure in a high-stress work environment or emergency.

· Ability to analyze situations quickly and objectively to determine safe and proper courses of action; ability to problem-solve and take initiative.

· Ability to perform invasive advanced medical procedures, per level of certification, during emergencies.

· Ability to file reports using a computer and EMS software.

· Ability to handle confidential information in a sensitive manner.

Physical Requirements:

· Ability to stand, walk, stoop, twist, kneel, bend, squat or reach above shoulders

· Ability to remain on feet for majority of the workday

· Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more

· Ability to lift patients of varying weights and sizes

Working Conditions:

· Subject to a variety of stressful emergency situations involving people or property

· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions

· Subject to bloodborne pathogens; Proper PPE is required in these situations.

· Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments

Team member benefits:

Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country host, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Herschend Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
   

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!