Mobile Healthcare Operator

Position Overview

Under general supervision, this non-exempt position serves as the primary driver of our mobile healthcare units. This position has a dual reporting responsibility to the Dental Office Manager.

Key Responsibilities

• Transports, operates, and sets up our mobile healthcare units to various community partners to facilitate mobile healthcare delivery to our patients; loads and unloads equipment as assigned; and responsible for the preparation and ongoing maintenance of the mobile healthcare units ensuring overall cleanliness before, during, and after visits.
• Assists with the start up and break down procedures for the mobile unit according to the specifications of the manufacturer to include securing all items for transport, performs routine checks and preventative maintenance of equipment; identifies and reports equipment malfunctions; unplugging and plugging mobile units to shore power; responsible for maintaining cleanliness in accordance with the manufacturer's recommendations to include the removal of healthcare waste; and vendor coordination for the removal of wastewater.
• Ensures the safety of company equipment, private property, and others by following proper safety procedures, watching for overhead utility lines, and checking for traffic; sets out traffic cones and signs according to the Manual of Uniform Traffic Control Devices (MUTCD); responds to emergency situations with independent actions and within the scope of practice until professional assistance is available; and maintains fuel levels, travel logs, and prepares reports.
• Performing other assigned duties required to support the mobile healthcare unit’s readiness to operate and to accept patient encounters.

Required Qualifications 

• Minimum of three (3) years of tractor/trailer/bus driving experience; graduate from an acceptable truck driving training program; and demonstrated experience triaging patients; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities. Must be able to understand and comply with applicable DOT rules and regulations. Must be able to interact with client personnel and health care team members in a responsible, professional, and ethical manner. Must be flexible, reliable, and demonstrate sound judgement and initiative.

Required Knowledge, Skills and Abilities

• Equipment Operation – Knowledge of the proper procedures for operating, inspecting, and maintaining assigned equipment. 

• Customer Service — Considerable knowledge of principles and processes for providing customer service. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.

• HIPAA – Knowledge of the federal Health Insurance Portability and Accountability Act (HIPAA) to ensure privacy and safeguard patient information. 

• Safety – Knowledge of occupational hazards, safety precautions, and safety regulations related to equipment operation. Knowledge of traffic laws and regulations governing the operation of equipment.
• Critical Thinking – Uses logic and reasoning to understand, analyze, and evaluate situations and research information to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches.  Considers the relative costs and benefits of potential actions.
• Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.
• Judgement/Decision Making – Uses logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions.
• Communication – Ability to effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed reports which include numerical information and statistics. Ability to manage a variety of financial issues with tact and diplomacy and in a confidential manner. Ability to listen and understand information and ideas being presented verbally and in writing. 
• Time Management - Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules. Ability to work independently after initial guidance.​