Information Systems Service Coordinator

At In Flight, Inc. we empower people with intellectual and developmental disabilities to reach for hopes and dreams and support a meaningful quality of life. 

In Flight Inc., is a nonprofit that provides support services within a home environment and the community for adults with Intellectual and Developmental Disabilities (IDD).

Scope of work: The IT Systems Service Coordinator is responsible for providing on‑site technical support, troubleshooting hardware/software issues, installing and configuring equipment, and ensuring smooth IT operations across assigned locations. The role requires strong customer service skills, technical expertise, and the ability to work independently.     The position is located in Red Hook.  Monday- Friday 8am-4pm  but travels to In Flight locations as needed. 

Key Responsibilities

• Provide on‑site technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, and upgrade operating systems, applications, and hardware components.
• Perform routine maintenance, patching, and system updates.
• Support end users with connectivity issues (Wi‑Fi, LAN, VPN, etc.).
• Set up new user workstations, peripherals, and accessories.
• Provide support during office moves, new setups, or tech refresh projects.
• Escalate complex technical issues to senior team members as required.
• Ensure compliance with IT policies, security guidelines, and operational standards.
• Document troubleshooting steps, resolutions, and support activities.

Required Skills & Qualifications

• At least 1 year of experience working as technical support

• Experience with Active Directory, Office 365, and common enterprise applications.
• Ability to diagnose and repair desktops, laptops, and peripherals.
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS).
• Strong communication and customer service skills.
• Ability to work independently and manage field visits.

Core Competencies: 

 Benefits are offered to positions of 30 hours or more. 

Generous benefits including 403(b), medical, dental, and vision insurance.

• Up to 3 weeks PTO with additional 56 hours for sick time 
• Tuition Reimbursement
• Supplemental benefits

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand, walk. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch and
crawl. The employee must be able to lift up to 20lbs. 

CONDITIONS OF EMPLOYMENT 

Conditions of Employment: The employee agrees to comply with the Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the position. All staff must pass all NYS Justice Center Background Check Requirements, and Physical. In addition, the employee has a duty to report any suspected violations of the law (including any motor vehicle infractions) to the Human Resources Director.