Sweet Shop Supervisor (Full Time, Flexible Schedule)

Who we are at Adams

At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.

What we’re looking for

Adams Supervisors are expected to support management and department functions to provide friendly service to our valuable customers, ensuring that each experience reflects the commitment to providing quality products that Adams is known for. For the Sweet Shop Supervisor this means assisting the department manager in overseeing the operations and workflow of the Sweet Shop with varying responsibilities to ensure that customers always have a superior experience.

Schedule 

Wednesdays - 11:30am to 8:00pm 

Thursdays - 7:00am to 3:30pm 

Saturdays - 8:00am to 4:30pm 

Mondays - 8:00am to 4:30pm 

Tuesdays - 8:00am to 4:30pm

Your Day-to-Day 

• Deliver friendly and knowledgeable customer service by greeting shoppers and assisting with product questions and orders.
• Train and direct associates to ensure smooth department operations and completion of assigned tasks.
• Wrap, label, and price repackaged items, while maintaining full, organized displays with proper signage.
• Rotate all products to ensure freshness, educate staff on proper handling, and check items for quality and presentation.
• Assist with making dipped chocolates, lollipops, and specialty drinks; fill self-serve bins and stock shelves as needed.
• Take and prepare customer and corporate orders in person and over the phone.
• Receive and verify deliveries, monitor inventory levels, and alert management when stock runs low.
• Keep the entire department clean and organized, giving customer needs top priority at all times.
• Oversee daily operations of the Sweet Shop, delegating tasks to associates to support smooth workflows and excellent customer service
• Monitor inventory levels and place Sweet Shop orders with vendors to maintain proper stock
• Train and mentor new Sweet Shop associates by providing hands-on guidance, demonstrating proper techniques, sharing company policies, and fostering their professional growth to help them excel in their roles
• If assigned, participate in job interviews and/or disciplinary discussions
• Contribute and assist with the responsibilities of Sweet Shop associates and leads

What you bring to the Farm

• Sweet Shop professional experience
• Knowledge of all candy, sweets and products offered to help all customers and co-workers
• Understand the specialty products for sugar, gluten and nut free customers
• Excellent customer service and communication skills
• Ability demonstrate and set the example of Adams’ culture and values
• Ability to operate and train others on Adams’ point of sale systems
• Work collaboratively and communicate with a team of co-workers and managers
• Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality

Working Conditions

• Ability to work varied hours/days to oversee department operations
• Ability to communicate and exchange information so others will understand
• Consistently move, adjust, and position items weighing up to 50 pounds
• Ability to remain in a stationary position for extended periods combined with frequent movement in a fast-paced environment
• Occasionally ascend/descend a stepstool, stepladder, and/or ladder
• Repeating motions that may include the wrists, hands and/or fingers for duration of shift
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces

Perks of the Job
At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits. In addition to quality compensation, at Adams you can expect generous medical, dental and vision coverage (for applicable roles), voluntary benefits like pet insurance, paid time off and holiday pay, flexible pay schedules with DailyPay, and best of all, our generous Employee Discount.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions – including skill sets, experience, training, certifications and other business needs. A reasonable estimate of the current range is: $19.00 - $22.00. At Adams, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each situation. We’re committed to providing a supportive and rewarding environment that helps our team members thrive—both professionally and personally

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position.

I understand that other responsibilities may be required and confirm that I am able to carry out the duties of this position.