Receptionist/ Ambassador

Weekends (7a-8p) and Thurs Eve (3-9p) 

Essential Job Responsibilities:

• Organize office functions and flow of communication.
• Edit written documents to ensure correct spelling and grammar.
• Maintain office supplies and identify needed supplies to supervisor.
• Collect all rent and service fees by designated date and ensure deposit in bank, as specified by supervisor.
• Maintain reservations for guest room.
• Assist staff in providing and coordinating services to residents, families, prospects, and guests.
• Answer telephones and respond to residents’ requests.
• Assist with resident activities, as requested.
• Assist in dining room, as needed.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Maintain confidentiality of verbal and written information pertaining to resident, community operations and personnel.
• Ensure a safe and secure living environment for community residents. 
• Make periodic rounds throughout the shift, checking doors, and inside and outside of the building.
• Respond to emergency call system and contact outside emergency help if needed
• Answers incoming calls and provide exceptional customer service. 
• Deliver newspapers to resident apartments or mailboxes.
• Assist lifestyle team with resident activities. 
• Clean common areas, public bathrooms, windows, floors, and light fixtures as assigned. 
• Empty trash in all the common areas including the office, kitchen, and resident trash rooms. 
• Assist in the kitchen with serving meals, washing dishes and other duties, as assigned. 
• Ensure that storage and housekeeping areas are kept clean and orderly. 
• Should an emergency evacuation arise, assist with leading residents to safe areas.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Maintain confidentiality of verbal and written information pertaining to residents, facility operations and personnel. 
• Other duties as assigned.

Education, Experience and Other Required

• High School diploma or equivalent desirable
• Perform mathematical calculations accurately and at a 12^th grade level
• Proficiency in keyboard and data entry skills and ability to use ten-key calculator (preferably by touch)
• Reading, comprehension and writing ability at 12^th grade level or higher

Knowledge, Skills, and Abilities Required

• Knowledge of and ability to operate and maintain equipment: FAX machine, calculator, photocopier, telephone, computer, and printer
• Repetitive motion with use of computer and typing
• Promote teamwork in providing services to residents.
• Extended sitting for up to 2-3 hours
• Knowledge of or willingness and ability to learn computer programs used in this community
• Excellent customer service skills
• Organizational skills

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults