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BDC Agent

Preston Ford
Posted 5 months ago, valid for 13 days
Location

Preston, MD 21655, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

info
  • The role involves handling a high volume of inbound service calls and making over 30 outbound calls daily to set appointments.
  • Candidates are expected to have at least 1 year of experience in a similar position, focusing on customer service and appointment setting.
  • The job requires strong communication skills, the ability to manage multiple conversations, and a focus on delivering a high-quality customer experience.
  • The position offers a salary of $40,000 per year, with opportunities for growth based on performance.
  • Success in this role directly contributes to the service department's performance and the overall customer experience.

Description

Job Description:

You are stepping into a role that directly impacts the success of our service department every single day. Every call you take and every appointment you set contributes to our team鈥檚 performance, our customer experience, and our long-term growth.聽


路 Handling a high volume of inbound service calls

路 Making 30+ outbound calls to fill the schedule

路 Working closely with the service team to manage capacity

路 Overcoming objections and asking for the appointment on every opportunity

Requirements

  • Setting service appointments
  • Driving outbound activity
  • Supporting the service team Delivering a high-quality customer experience
  • Creating opportunities
  • Guiding conversations聽
  • Owning the service schedule聽
  • Staying focused and productive throughout the day
  • Managing multiple conversations at once
  • Bringing energy and urgency to every call
  • Being comfortable with repetition and structure
  • Handling pressure during busy periods



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