Audiologist Associate

Position Purpose

The Audiology Associate at the VEI plays a vital role in supporting the day-to-day operations of The Hearing Center. This position requires a highly organized, detail-oriented, and customer-focused individual who can manage administrative, clinical, and financial tasks related to hearing care services. The Audiology Associate also plays a key role in ensuring patients receive timely, professional, and compassionate care from their initial contact through ongoing follow-up.

Key Duties and Responsibilities

Administrative & Patient Support

• Send and receive packages and manage all incoming/outgoing faxes.
• Send appointment confirmations
• Schedule appointments for audiologists using Healow.
• Manage incoming and outgoing referrals, faxes, and medical records.
• Work all online submissions and inquiries via MDProspects.
• Assist with special events and projects (e.g., patient mailers for hearing aid events).
• Attach audiograms to patient charts in eClinicalWorks (ECW).
• Respond to online hearing test submissions (Shoebox), maintain database, and follow up with patients for appointments.

Sales & Financial Operations

• Collect payments both in person and over the phone.
• Create hearing aid purchase agreements and insurance documentation for patient reimbursement, including accurate CPT and DX codes.
• Process prior authorizations for insurance (specifically Anthem FEP and others as needed).
• Input and track all purchase orders and receipts in Envi, including GL coding, line items, invoice matching, and receiving.

Inventory & Order Management

• Monitor, manage, and reorder inventory and stock.
• Place orders for hearing aids, supplies, and tools as needed.
• Assemble hearing aid devices for upcoming fittings.
• Manage and track warranties, including sending renewal notifications to patients.

Clinical & Technical Support

• Perform routine hearing aid maintenance, including cleanings and wax guard changes
• Assist patients with Bluetooth pairing difficulties.
• Assist with cleaning of clinical tools and equipment, including the Earigator, forceps, curettes, and other instruments.
• Input and maintain device documentation (serial numbers, warranties, invoices, etc.) in Suno (hearing aid management software) and NOAH (testing software).

Qualifications

Required:

• Previous experience in a clinical, healthcare, or medical office setting.
• Strong computer skills and proficiency in office software; experience with EMRs (e.g., eClinicalWorks), Suno, and NOAH preferred.
• Excellent communication, organizational, and multitasking skills.
• Ability to work independently and collaboratively with clinical and administrative teams.

Preferred:

• Prior experience in audiology, ENT, or related hearing health services.
• Familiarity with insurance billing, prior authorizations, and coding.
• Customer service or sales experience, especially in a healthcare or retail environment.

Work Environment & Physical Requirements

• This position operates in a clinical environment and requires regular interaction with patients and medical staff.
• Must be able to lift up to 20 lbs., bend, reach, and stand for extended periods.

Rate Information

• Determined by prior experience
• Range $19-$26