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Job Details
Family Investment Duties:
Determine technical and financial eligibility for assigned cases and authorize benefits for customers.
Prioritize workload to meet timeliness standards.
Attempt to resolve customers' questions and concerns regarding eligibility status, policy requirements and work activities.
Determine when and which customer referrals (Social Services, Fraud Unit, etc.) are appropriate.
Determine if benefit over/underpayment has occurred and if additional action is required notify appropriate staff.
Recommend updates and/or revision to program materials to supervisors, lead workers and other staff.
Coach customers on how to obtain and maintain independence and self-sufficiency.
Assess and/or monitor customer's medical fitness, educational level, skill level, employment readiness, and work experience to develop and modify employability development plans.
Recommend job referrals for customers.
Qualifications
聽
路聽聽聽聽 Ability to effectively communicate to staff and customers.聽 聽
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