Senior Facilities Services Manager

KEY RESPONSIBILITIES  

• Supervise service providers to ensure effective implementation of services in accordance with contractual, performance and quality expectations. 

• Oversight of facility management partners, service providers and staff; liaising with both staff as well as leadership to achieve all goals and performance levels. 

• Manage the delivery of facilities services to the portfolio of locations throughout North America and International. 

• Develop and manage a budget including monthly review of actuals and budgets to ensure appropriate spend. 

• Act as a primary point of contact for all facilities service providers.  

• Develop and implement the strategy and annual management plan for suppliers and service providers.  Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a portfolio level  

• Be accountable for space planning and delivery of moves, adds, and changes as well as small construction projects as required and act as the area point of escalation.  

• Direct, communicate, and oversee maintenance programs relating to the condition and appearance of the interior & exterior of all facilities. 

• Maintain reliability of systems and improving consistency across the portfolio.  

• Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity, benchmarking, best practices and continuous improvement. 

• Ensure compliance with all health, safety, environment and risk management policies and procedures.  

• Collaborate with functional areas throughout the company including finance, legal, supply chain and operations. 

• Ensure all sites have appropriate full- time or contractual staff to manage facilities responsibilities, such as janitorial services, landscaping and general maintenance as appropriate; including, all contracts for all such services. 

• Maintain accountability and performance of teams results through regular reporting of KPIs and metrics. 

• Strategically position the regional portfolios for long term sustainability. 

• Demonstrate a strong work ethic, dependability, accountability, and responsibility, coupled with high organizational skills; capable of multitasking, meeting deadlines, and working under pressure while maintaining a professional attitude; self-motivated and proactive, showing initiative without direct supervision. 

• Demonstrate strong written and verbal communication skills, adept at managing multiple inquiries with time-sensitive deadlines; possesses excellent organizational, time management, and communication skills. 

REQUIRED SKILLS & MINIMUM QUALIFICATIONS 

Education 

• Bachelor’s degree in an Engineering discipline (e.g., Mechanical, Electrical) or Facilities Management, or equivalent experience. 

Experience 

• 10 years of diverse Facility Management/Operations experience, preferably within medical device or other regulated environment. 

• 8–10 years of management experience leading technical teams. 

• Proven ability to manage multiple projects simultaneously. 

• Experience leading cross-functional teams and presenting to senior leadership. 

• Demonstrated flexibility, multitasking, and high performance in dynamic environments. 

Skills & Competencies 

• Strong organizational and communication skills. 

• Strong budget and operational expense management. 

• Proficiency in MS Office Suite, and Computerized Maintenance Management Systems (CMMS). 

• Familiarity with health, safety, and environmental regulations related to manufacturing. 

• Self-motivated team player with ability to work independently and collaboratively across all levels of the organization. 

Tools And Equipment Used 

This role requires regular use of tools and equipment relevant to the work environment. Examples include: 

• General office equipment: Computers, printers, copiers, fax machines, and telephone communication systems. 

• Additional tools may vary depending on the specific function (e.g., manufacturing, or laboratory work)  

PHYSICAL REQUIREMENTS 

The physical requirements listed below represent the motor and physical abilities necessary to successfully perform the essential duties of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform these duties. 

While performing the responsibilities of this role, the employee is expected to: 

• Sit, listen, speak, and move throughout various areas of the building. 

• Travel across all company locations as needed. 

• Periodically lift and/or move items up to twenty-five pounds. 

• Travel domestically and internationally via car, train, or airplane, as required by the role. 

ADVERSE WORKING CONDITIONS 

The conditions listed below represent environmental factors which the employee may be exposed to while performing the essential duties of this position. These reflect a general plant or service environment. 

Adverse exposure may include handling hazardous and biohazardous materials such as: 

• Flammable and corrosive liquids 

• Compressed gases 

• Sharps 

• Medical waste 

Appropriate safety protocols and personal protective equipment (PPE) are required and provided. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. 

DISCLAIMER   

The responsibilities and duties outlined above are intended to illustrate the general nature and level of work performed by individuals assigned to this position. They do not represent an exhaustive list of all tasks that may be required. Additional duties may be assigned as appropriate to meet business needs. 

This job description does not constitute a contract of employment and is subject to change at the discretion of the employer, based on evolving organizational requirements and role expectations.