Scheduler

Key Responsibilities:

• Interact with patients to schedule appointments, provide necessary information, and address inquiries.

• Educate patients on pre-appointment requirements

• Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.

• Proficiently use EHR system

• Take or respond to calls promptly 

• Using scheduling strategies and tools to keep up with patient volume in clinics. 

• Send KPI report to manager 

• Participate in regular meetings to discuss scheduling challenges and implement improvements.

• Adhere to HIPAA

• Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.

• Knowledge of the product or service being offered and the industry.

• Other duties as assigned

Qualifications:

• Previous experience in medical scheduling, administrative support, or a related field.

• Familiarity with medical terminology and scheduling procedures.

• Proficiency in using scheduling software and EHR systems

• Strong interpersonal and communication skills

• Creative thinking and problem-solving abilities.

• Ability to work collaboratively in a team and independently

• Persistence and resilience in handling rejection and overcoming objections.

• Self-motivated and driven

• Ability to adapt to changing priorities, schedules, and patient needs.

• Ability to handle a high volume of scheduling requests efficiently.

• Basic computer skills