Medical Case Manager - Travel Assistance

This position is offered by Assist America, a wholly owned subsidiary of International Medical Group.



 

Job Description
The Medical Case Manager supports members experiencing medical emergencies while traveling, providing clear guidance, reassurance, and timely assistance in high-stress situations. As the primary point of contact, this role delivers exceptional customer care while coordinating medical and travel-related services with internal teams, global vendors, and medical providers in a fast-paced, operations-driven environment




Job Details

• This position is onsite at our office location in Princeton, New Jersey 
• Compensation is $25 / hour
• This is a 24/7/365 operational environment with rotating shifts that include nights and weekends 

Key Responsibilities

• Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
• Prepare clear case summaries and deliver thorough, collaborative shift‑change briefings to keep incoming staff fully informed.
• Document all case activity accurately in the Case Management Software
• Adhere to service level expectations, response times, and documentation standards.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.