Home
Prosser, WA
Call Center Representative (Family Practice Clinics)

Call Center Representative (Family Practice Clinics)

Prosser Memorial Health

Posted 3 months ago, valid for 19 days

Prosser, Benton County 99350, WA

$20.87 - $30.19 per hour

Full Time

Retirement Plan

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

The position is for a full-time role requiring 80 hours per pay period with a variable schedule during the day.
The responsibilities include managing incoming appointment calls, scheduling, and communication between patients and providers at PMH clinics.
Candidates must have a high school diploma or GED, with bilingual Spanish proficiency and excellent customer service skills; six months of medical clerk/receptionist experience is preferred.
The salary range for this position is between $20.87 and $30.19 per hour, with the potential for an additional 5% incentive compensation annually.
Prosser Memorial Health, the only Critical Access Hospital in Washington State with a 5-Star CMS rating, offers a supportive community and mission-driven work environment.

FT, 80 hrs/pp, 1.0 FTE; days; varies as scheduled.

Job Summary:

Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics. Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices. May be responsible for verifying accurate authorizations obtained on referral if applicable.

Education and/or Experience Requirements:

High school diploma or GED.

Bilingual; Spanish speaking required.

Excellent customer service skills.

Ability to communicate professionally and effectively with various cultural backgrounds.

Preferred: Six months medical clerk/receptionist experience. Medical terminology and anatomy background.

Compensation & Benefits

Pay Range: ($20.87-$30.19)
Incentive Compensation: Eligible for up to 5% of annual salary through the incentive program
Excellent health, dental, and vision benefits
Retirement plan with employer contributions

Why Prosser?

Prosser Memorial Health is proud to be the ONLY Critical Access Hospital in Washington State with a 5-Star CMS rating and ranked among the Top 10 Recommended Hospitals in Washington.

Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission.

Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.