Certified Medical Assistant - Call Center Representative

FT, 80 hrs/pp, 1.0 FTE; days, Mon.-Fri., 9:30 AM-6 PM, varies as scheduled. 

Job Summary:

The CMA Specialty call center specialist is responsible for providing assistance to providers, clinical staff, call center staff, nurse triage and patients in delivering medical care. Maintains schedules and appointments for specialty clinic providers. Is responsible for checking insurance and making sure all referrals and authorizations are present prior to scheduling. Additionally, the referral coordinator's responsibilities include appointment coordination, patient communication and registering patients. Will work together with other departments and/or organizations to assure all necessary patient information is provided and or obtained, and in electronic format whenever possible.

Education and/or Experience Requirements:

High School Diploma / GED

Graduate of medical assistant program.

General knowledge of office procedures and computer systems.

Preferred: 

1-2 years clinical experience.  

Bilingual in Spanish.

Licensure & Certification Requirements:

Requires current Washington State DOH Medical Assistant-Certified credential.

Must maintain BLS certification.

Compensation & Benefits

• Pay Range: $20.88 - $36.21
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions
• Generous paid time off

Why Prosser?

Prosser Memorial Health is proud to be the ONLY Critical Access Hospital in Washington State with a 5-Star CMS rating and ranked among the Top 10 Recommended Hospitals in Washington.

Community Highlights:

• Friendly, welcoming community at the heart of Washington wine country
• 300 days of sunshine with easy access to the Yakima River and outdoor recreation
• Just 30 minutes from the Tri-Cities (Pasco, Kennewick, Richland) and the Tri-Cities Airport (PSC)
• Cost of living 18% lower than the national average
• Quick 30-minute flights to Seattle, WA, or Portland, OR
• National recognition:
• #1 Best Suburbs to Buy a House in WA (Niche)
• #1 Best Places to Live in WA (AreaVibes)
• #1 Most Secure Mid-Sized City in the U.S.

Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission. Whether you’re an experienced professional or a new graduate, this is an opportunity to grow your career in a supportive environment, with state-of-the-art facilities and an outstanding team.