Case Manager – Permanent Supportive Housing

Description

Purpose of Position: provide community-based support to individuals and/or families who have experienced homelessness. Case Managers work with people in their homes, utilizing a housing-first approach. This full-time position provides ongoing case management support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of participant needs.

Duties and Responsibilities

• advocates for the mission of the organization and promotes the vision and direction of the agency’s values
• Delivers services with safety, respect, and effectiveness
• Follows all policies and procedures of the organization
• Complete safety plan and risk minimization plan to appropriately support residents in the community.
• Complete home visits as well as assist participants to access community resources, schedule and attend appointments (some transporting is required)
• Maintain professional rapport with the service user, peers, and other community service providers
• Practices fidelity to the Intensive Case Management Housing First Model, working with service users to achieve greater independence over time
• Provides referrals to appropriate other service providers within the agency and externally
• Balances the needs of caseload based upon acuity, length of time in the program, state of housing stability, etc., supporting 20-30 individuals at one time
• Advocates for the resident as needed.  May periodically transport clients to / from appointments
• Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate
• Organizes and maintains resident case files in a timely fashion and in accordance with professional practice
• Maintain all administrative duties including but not limited to maintaining current documentation for program eligibility and compliance, electronically and on paper.
• Performs other duties as assigned

Requirements

Experience and Education:

• Bachelor’s degree in Human Services field OR
• Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
• A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
• A minimum of 8 years experience in a Human Services field such as advocacy or case management.

Knowledge, Skills, and Abilities

• Ability to work in a fast-paced environment
• Must work well under pressure
• Must be flexible and able to multi-task
• Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability
• Must be solution-focused and organized in achieving objectives with all service users
• Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments
• Ability to maintain confidentiality in all aspects of the work environment
• Excellent oral and written communication skills
• Computer skills and data entry required
• Requires reliable transportation outside of the public transit system

Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, listening, speaking
• Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in-person assistance, computer, fax, and other general office machinery.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/