Customer Service

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services.  

Responsibilities 

• Handle customer inquiries and promptly and accurately answer their questions or concerns. 

• Identifying and escalating complex or high-priority issues to the appropriate teams for resolution. 

• Create positive experiences with customers to ensure their satisfaction. 

• Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals. 

• Make exceptional guest experiences the priority in every interaction 

• Per company and site-specific guidelines, contribute to a safe environment for all guests and employees. 

• Maintain a ready-to-serve posture that is welcoming to guests. 

• Make eye contact and smile at all guests to acknowledge them. 

• Prioritize assisting guests with unrushed efficiency.  

• Be mindful of word choices while speaking with guests, remaining polite and unoffensive.  

• Follow all cash handling guidelines per company policies. 

Requirements: 

• Ability to read, write and verbally communicate in English 

• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions 

• Ability to receive medical and security clearance for one or more locations 

• Possess the manual dexterity to operate essential office equipment, including computers and cash registers. 

• Possess the mental acuity to be able to process cash and manual transactions. 

• Strong sense of customer service 

• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds 

• Be at least 18 years of age. 

• Be able and willing to smile during every customer interaction. 

• Maintain uniform standards while around the account. 

• Ability to create relationships with customers 

• Organization and strong problem-solving skills