Hostess/Host - Providence Marriott Downtown

Providence Marriott Downtown

Job Title: Host / Hostess

Department: Bluefin Grille

Interested applicants should send cover letter and resume to: ProvidenceMarriottHR@marriottprovidence.com

Position Summary:

·         To graciously & efficiently greet & seat all guests, promoting the Bluefin menu in order to facilitate an outstanding guest experience.

 

ESSENTIAL FUNCTIONS: 

·         Greet guests upon arrival and make them feel welcome.     

·         Determine how many guests in each party & seat them appropriately, clearing extra place settings

·         Maintain a seating flow system utilizing the open table reservation system

·         Answer the phone in a professional manner & take reservations as requested

·         Interact with guests about menus & specials / buffet offerings & other hotel activities

·         Organize &  maintain podium area, responsible for menu maintenance & general housekeeping of the entry way & promotional material / signage

·         Assist in the resetting of tables & clearing as needed         

·         Absolute commitment to improved Guest Satisfaction Scores. 

·         Attendance as scheduled is required

 

Other functions:

·         Assist in table service

·         Assist  with In Room Dining order taking & delivery as  needed

 

Minimum position requirement:

·         Ability to read and write and speak in English (High School Diploma)

 

Experience:

·         One-year experience in a high volume or fine dining restaurant or hospitality environment

 

 

SKILLS:

·         Effective and clear communication skills

·         Professional and friendly hospitality skills.

·         Practice food safe handling procedures

·         Able to multi-task and organize multiple thoughts, and tasks within the same given time

·         Knowledge of wines and alcoholic beverages

·         TIPS trainable

·         Ability to work with the Micro’s computer system

 

 

 

 

Physical Job Requirements:

·         Bending & lifting able to move tables & chairs of up to 40#

·         Able to carry fully stocked beverage trays & cold & hot food items

·         Continually moving at a fast pace

·         Continuous standing for the full shift

·         Able to climb stairs

 

Environment:

·         Hearing; Must be able to take guest orders & hear guest requests

·         Vision; Must be able to check for food accuracy & be able to assess guest body language or expressions

·         Speech; Must be able to explain food items & specials

·         Literacy; Must be able to write & communicate orders.

 

Equipment:

·         Toaster, espresso machine, coffee machine, blender, Micros computer terminal, heat lamp, mop / bucket, cleaning chemicals, dustpan / broom

 

 

This job description reflects management’s assignment of essential functions, and does not restrict

 management’s right to assign or reassign other duties and responsibilities to the associate at any time.

 

I have read the job description above and understand the requirements.  I have the ability to perform all of the functions listed above.  Furthermore, I understand that this is not to be construed as an employment contract, nor does this job description necessarily include all the essential functions of the position.  The hotel reserves the right to modify, add or remove elements from this job description at any time.