Housekeeping - Lobby Attendant

Omni Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels.

Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Attendant - Lobby

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive assignments, priority requests, keys and supplies from Housekeeping management.  Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean.  Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.

• Walk all assigned spaces at beginning and end of shift.  Remove newspapers, trash, empty ash receptacles and note any areas that require immediate cleaning. 

• Clean assigned public areas including dusting, polishing, vacuuming, glass cleaning and trash removal.  Clean public elevators.  Clean public restrooms and stock with supplies.  Perform quality check on public space televisions, telephones and lamps. 

• Clean offices as assigned.    

• Appropriate and proper use cleaning equipment and supplies.

• Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.  

• Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found.

• Perform duties of Houseperson, Room Attendant or Laundry Attendant as assigned.  

• Attend department meetings as scheduled.

• On time and at work when scheduled and in proper uniform.

• Consistent professional and positive attitude and actions when communicating with guests and associates.

• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.

• Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.

• Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

• Any other tasks / duties as requested by management. 

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

High school education or one plus years related experience.  Familiarity with hospitality industry practices preferred.  

Skills and Abilities:

Ability to understand and provide friendly guest service.  Ability to understand and comply with proper cleaning techniques, procedures and brand standards.  Ability to operate a vacuum, mop and properly use cleaning equipment and supplies.  Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters.  Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a lamp, coffee maker, phone, TV and other public space equipment.  Attention to details with good organizational skills and efficient time management. 

Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.  Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Physical work is a primary part of job.  Work is normally performed in an interior hotel environment with equipment and machines.  The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.  Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.  While performing job duties, the associate is required to speak and listen.  The job requires close vision with or without corrective lenses. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.