Clinical Director

Description

Reborn Pelvic Health & Wellness

Job Description: Clinical Director

Job Title: Clinic Director (Physical Therapist or Occupational Therapist)

Reports To: Chief Operations Officer or Owner

FLSA Classification: Exempt

Clinic Director Role Overview

The Clinical Director is a hybrid clinician and leader, balancing direct patient care with administrative and leadership responsibilities. Each Director receives 4 dedicated weekly admin hours for leadership tasks, KPI tracking, and clinic oversight.

Full Time 

Compensation: 

Salaried and exempt from overtime pay. Includes Clinic Performance Incentive Plan (clinic-wide bonus based on KPIs).

• 40 hours (36 patient hours + 4 admin hours) is preferred
• 36 hours is the minimum requirement to be eligible for the Clinical Director role (32 patient hours + 4 admin hours)
• A prorated salary increase will be applied for schedules between 36 and 39 hours

Education & Experience

• Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)
• Current state Physical Therapist or PTA license
• 3–5 years of clinical experience with demonstrated leadership capacity
• Current BLS Certification
• English-speaking preferred
• Proven financial planning and management skills
• Knowledge of legal, medical, and accreditation compliance
• Strong organizational and delegation skills
• Compassionate, excellent at clinical duties and patient care
• Able to lift 50 lbs, assist patients, and meet published physical demand norms

Work Environment

• Outpatient women’s/pelvic health clinic
• Uses clinic therapy equipment and standard office technology

Exposure Determination

Potential exposure to hazardous substances and bloodborne pathogens

Job Duties

Staff Management & Hiring

• Manage, mentor, and direct physical therapists, PTAs, and aides.
• Oversee hiring, onboarding, training, and development.
• Conduct performance evaluations and resolve department issues.
• Uphold accountability through productivity standards and monthly 1:1 meetings.

Training & Fulfillment

• Train staff on evaluations, treatment plans, and discharges.
• Ensure delivery of “WOW” patient experience.
• Monitor Net Promoter Scores (NPS) and manage patient feedback.
• Uphold best practices in therapy techniques and program effectiveness.

Staff Morale & Culture

• Maintain high team morale and positive culture.
• Coordinate with leadership on events and staff well-being initiatives.
• Reinforce company values in daily practice.

Metrics & Reporting

• Track and monitor KPIs weekly, monthly, and quarterly.
• Achieve >86% clinic efficiency and other departmental benchmarks.
• Submit agendas, scorecards, and patient reporting consistently.

Organization, Communication & Planning

• Set organizational structure for your clinic division.
• Attend leadership meetings, quarterly planning, and annual planning.
• Delegate tasks effectively and resolve departmental issues.

Financials

• Review monthly, quarterly, and annual financials.
• Partner with COO/Owner to set financial targets.
• Manage clinic budget and resources.
• Monitor billing efficiency, documentation timeliness, and claim approvals.

Sales & Marketing

• Build and maintain referral relationships (Practice 25).
• Partner with Office Manager on active patient reporting and wellness checks.
• Participate in physician outreach, workshops, and Empower University events.
• Support practice-building efforts (social media, reviews, testimonials, reactivation).
• Train staff in referral and graduation-day processes.

Compliance

• Ensure full compliance with state/federal regulations, medical standards, and accreditation.

Leadership Checklists

Daily

• Provide patient care
• Monitor clinical staff performance
• Escalate urgent issues (“911s”)
• Document issues for future delegation/solutions
• Maintain high clinic energy

Weekly

• Meet schedule/arrival/note efficiency goals
• Submit agenda, scorecards, patient reporting
• Coordinate case management
• Monitor supply inventory and NPS scores

Monthly

• 1:1 staff check-ins (values, productivity, growth)

Quarterly

• Attend planning meetings
• Review referral patterns and clinic performance
• Update policies/procedures as needed

Bi-Annual

• Conduct staff satisfaction surveys and performance reviews

Annual

• Attend annual planning meeting

Review progress, set new goals

Revisit mission, vision, and values

Additional Duties

This job description is not exhaustive. Duties may change at any time with or without notice.