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Job Title: Captain Server - Living Room (Age 21+)
Department: F&B
Rate of Pay: $25.00/hr + Tips
Shift: Full-time Year Round
Variable AM/PM shifts Sunday through Saturday
Weekends and holidays required
FLSA Status: Non-Exempt/Hourly
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Summary
The Captain Server oversees daily lounge service, supporting both leadership and front-line staff to ensure each guest experience reflects Sundance's standards of authenticity, craftsmanship, and understated luxury. This role blends hands-on service with calm, thoughtful leadership, maintaining consistency, presentation, and precision throughout every shift.
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Essential Functions
- Lead pre-shift briefings to review priorities, menu highlights, and service standards.
- Guide and support servers and bartenders through coaching, feedback, and mentorship.
- Coordinate with the kitchen and bar to ensure pacing, accuracy, and quality.
- Oversee setup and breakdown to maintain cleanliness and readiness.
- Monitor inventory, requisitions, and par levels for all service items.
- Engage guests with genuine hospitality, anticipating needs and ensuring satisfaction.
- Maintain documentation, including shift reports and operational checklists.
- Serve as liaison between management and staff for seamless communication.
Product Quality:
- Prepare and present beverages to company standards.
- Follow recipes precisely and maintain top presentation.
- Educate guests on products and services.
Alcoholic Beverages:
- Understand and comply with Utah alcohol laws.
- Serve responsibly and complete all required documentation.
- Communicate beverage options clearly and knowledgeably.
Other Duties:
- Maintain clean, safe, and organized work areas.
- Stock supplies and ensure equipment remains in good repair.
Supervisory Responsibilities:
- Assist with hiring, training, and performance management.
- Address employee issues and recognize strong performance.
- Complete and submit HR paperwork promptly.
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Qualifications
- High School Diploma or equivalent; hospitality coursework preferred.
- 2+ years in luxury or boutique hotel dining required.
- 1+ year in a supervisory or captain role preferred.
- Strong communication and leadership skills.
- Must meet Utah alcohol certification requirements.
- Professional composure under pressure; detail-oriented hospitality focus.
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Benefits
- Employee discounts on dining and resort amenities
- Complimentary Season Pass
Learn more about this Employer on their Career Site
