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The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service.聽 They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor.
聽Pay: $18/HR, Weekly Pay.聽
AFW Benefits
路聽聽聽聽聽聽聽Weekly pay
路聽聽聽聽聽聽聽Low Deductibles on Medical Plans.
路聽聽聽聽聽聽聽Great coverage for dental & vision.
路聽聽聽聽聽聽聽A wide selection of voluntary benefits
路聽聽聽聽聽聽聽401(k) and 401(k) Roth Retirement Savings Plan Perks.
路聽聽聽聽聽聽聽A variety of paid time off options
Job Requirements
Able to adhere to the AFW asset protection policies and identify and prevent fraud.
Professional Appearance.
Knowledge of our company values of accountability, honesty, and safety for our employees and customers.
Positive attitude with strong interpersonal skills.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Ability to apply technology, including Ipads, storis, excel, and windows.
Qualifications
Commitment to AFW鈥檚 safety policies and procedures and ability to promote awareness.
Takes ownership of enhancing the customer experience.
Addresses customer complaints and resolves problems as needed.
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers and answer phones).
Leverages technology to facilitate the customer experience.
Completes customer transactions accurately and efficiently at point-of-sale.
Executes consistent operational and selling processes (i.e., credit application process).
Educates customers and employees on our Satisfaction Guaranteed return policy.
Assists in resolving fundamental customer issues.
Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
Uses primary internet navigation to access and print information/reports.
Basic reading, arithmetic, writing, and oral communication skills.
Responding to public address system announcements.
Identifying and reading reports, tickets, and UPC labels.
Requires recognizing, identifying, and using merchandise and necessary reports.
Physical Requirements
Long periods of sitting and standing.
Concrete Flooring
Exposure to fluorescent lighting.
Requires constant use of arms, hands, fingers, eyes, legs, and back
The Front Office Associate position requires lifting, gripping, bending, kneeling, stooping, and moving for 8 hours or more daily.
Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk, and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds).
聽
A pre-employment drug screen and background check must be passed upon the job offer.
American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Learn more about this Employer on their Career Site
