Customer Service Representative (Bilingual Spanish/English)

SENTINEL GROUP LLC

Posted a month ago, valid for 11 days

Pueblo, CO, US

Competitive

Full Time

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Sonic Summary

The position is for a Bilingual Customer Service Representative responsible for providing professional support to the bilingual community via various communication channels.
Candidates must have at least 1 year of customer service or call center experience and possess a High School Diploma or equivalent.
Fluency in both English and Spanish, along with strong communication and Microsoft Office skills, is essential for this role.
Responsibilities include answering calls, resolving complaints, performing data entry, and maintaining knowledge of products and services.
The salary for this position is not specified in the job description.

Customer Service Representative (Bilingual)

Responsibilities:

Deliver professional customer support via telephone, email, and mail to the bilingual community.
Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
Perform data entry, mail processing, reporting, and database updates.
Troubleshoot issues and escalate complex matters as needed.
Maintain thorough knowledge of products, services, and policies.
Import order files and update website as directed by supervisors.

Requirements:

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