Community Navigator (Pueblo) Bilingual

Job Title: ​     Community Navigator​ Bilingual Pueblo

Job Status: ​  Regular Full Time, Salaried ​ 

FLSA: ​            Exempt​ 

Reports to: ​    Director​ 

Job Summary/Purpose: 

The Community Navigator supports the mission of Servicios de La Raza by providing operational leadership in public-facing areas and promoting access to agency services. This role exercises independent judgment in assessing community members’ needs, coordinating resources, and implementing outreach initiatives. The Community Navigator also oversees front desk operations, conference room access, and building security procedures, while representing the organization at community events and cultivating strategic partnerships with external service providers. 

Job Duties and Key Responsibilities:  

Facilitate screenings and identify individualized needs of community members, exercising discretion in making referrals and warm hand-offs to other service staff 
Engage in de-escalation and crisis interventions as needed, applying independent judgment in response strategies 
Provide psychoeducation regarding issues relevant to health and human services 
Participate in targeted community outreach and events across diverse settings 
Provide internal and external resources and referrals to support client access and service coordination 
Complete all necessary client and department documentation according to SDLR standards 
Maintain confidentiality of all client protected health information in accordance with HIPAA guidelines 
Organize, enter, and maintain client data in designated tracking systems 
Oversee front desk operations, including answering phone calls, greeting community members, and providing information regarding agency services 
Ensure front desk, lobby, and storage areas are orderly, stocked, and equipped with updated outreach materials and client resources 
Schedule and facilitate access to conference room areas as needed 
Distribute mail and notify staff of package deliveries 
Monitor and enforce building security protocols 
Engage with external community-serving organizations and establish new partnerships 
Exercise independent judgment and discretion in decision-making, problem-solving, and prioritizing tasks 
All members of the SDLR workforce are expected to support the agency’s community outreach, civic engagement, and recruitment efforts 
Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, and informational outreach, and public speaking 
Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities 
Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public 
Identify individual needs of community members, exercising discretion in making referrals and warm hand offs to other service staff.
Organizes, enters, and maintains client data in designated tracking systems.
This position has shared responsibilities including essential services, referrals, and other duties as assigned. 
Other duties as assigned 

Required Education, experience and Credentialing: 

High School Diploma or equivalent 
Bilingual (English and Spanish)

Preferred Education, experience and Credentialing: 

Bachelor’s degree in psychology, human services, social work, or other related field  
Two years' experience in the human services field preferred.    

Key Competencies:  

VALUES & CULTURE –Respects the agency’s values and is accountable to living the mission of Servicios de La Raza 
DECISION MAKING - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences 
BUILDING TRUST - Interacts with others in a way that gives them confidence in one’s intentions and those of the organization 
BUILDING PARTNERSHIPS – Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals 
INNOVATION - Creates novel solutions with measurable value for existing and potential clients; experiments with new ways to solve problems and seize opportunities that result in unique and differentiated solutions 
DRIVING FOR RESULTS - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement 
STRESS TOLERANCE - Maintains stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization 

Working Environment and Physical Requirements 

Must be able to regularly lift, carry, push, and pull boxes, cases of food, and pantry supplies weighing up to 50 pounds.
Must be able to safely move and organize food items from deliveries to storage areas.
Must be able to work in refrigerated or freezer storage areas as needed.
Must be able to safely use carts, dollies, and other equipment used to move pantry supplies.
Ability to perform physical duties safely and in accordance with established procedures.
While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate computer, telephone, and a variety of office equipment 
Occasionally may need to reach, stoop or kneel 
Specific vision abilities required by this job include close vision requirements due to computer work 
ADA accessible; Active Safety Committee 
Ability to perform basic office duties 

Benefits:

An eager, thriving organization committed to serving with excellence 

SDLR supports Fair Chance hiring and employment practices 

Generous benefit package including Health, FSA, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistance Program, and Paid Time Off,401K, etc. 

Inclusion and Diversity:  

Servicios de La Raza is an Equal Employment Opportunity Employer. We are a non-profit organization where diverse backgrounds, experiences and viewpoints are valued. Servicios de La Raza does not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.