Front Desk Assistant Manager

About the role: 
The Four Seasons Puerto Rico is looking for an Assistant Front Desk Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.  

What you will do: 

The Assistant Front Desk Manager is an essential member of the Front office team dedicated to providing exceptional quality and service to our guests. Responsibilities will include, but not limited to the following:  

• Overseeing Manager on Duty aspects of the Front Desk operation  

• Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed  

• Coordinates arrivals, departures and billing requirements for all guests. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups  

• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Credit Manager. Reviews all paid-outs, rebates, Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.  

• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services and hours of operations.  

What you will bring:  

• At least two years of management experience in Rooms Division operations.  

• Strong knowledge of front desk procedures and guest service standards.  

• Effective leadership skills with the ability to be present in the operation, recognize staff, and resolve guest concerns or special requests.  

• Proficiency in both English and Spanish language. 

What we offer: 

• Energizing Employee Culture where you are encouraged to be your true self!  

• Competitive salary and a comprehensive benefits package 

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) 

• Complimentary accommodation at other Four Seasons Hotels and Resorts 

• Complimentary dry cleaning for business clothing 

• Complimentary employee meals 

• Paid holidays, vacation, and sick days 

• Culinary, retail and wellness experiences at special rates