Customer Assistance Representative

Customer Assistance Representative

National Bank is accepting applications for a full-time Customer Assistance Representative for our Customer Assistance Center located in Pulaski, Va. Applicants should possess a friendly demeanor, motivated work ethic, and the ability to work well in a team environment. The successful candidate will develop a working knowledge of the Customer Assistance Department while providing excellent customer service.

Essential Duties / Responsibilities include:

• Answer all incoming calls and resolving customer inquiries 

• Provide customer service for all eBanking services

• Assist with other departmental functions including, but not limited to, account file maintenance, processing returned mail, address changes, and other duties as assigned.

• Develop knowledge regarding bank products and services

Critical thinking skills and the ability to multitask are a must. Knowledge and capability to use Microsoft Word and Excel software programs are preferred. This full-time position comes with health, dental, life, and long term disability insurance and a generous retirement package. Salary commensurate with experience. Interested applicants should complete an application and attach a resume using the Employment Application link on the right. EOE M/F/disability/veteran