Patient Access Supervisor

Pay Range:

The base pay range for this position is

however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Patient Access Supervisor

Work Schedule for this Position:Typical hours are 8:00 AM to 5:00 PM; hours may vary based on job requirements.

About the Team:

Become part of an inclusive organization whose goal is to improve the health and well-being of the unique communities we serve.

Company Statement:

Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview:

The Patient Access Supervisor provides high quality and customer service to patients, providers and staff in a caring and supportive manner. Supports clinical staff and providers with obtaining patient paperwork and/ or patient care as needed.

A Day in the Life:

• Establish and maintain Communication, Collaboration to promote a therapeutic relationship with patients and colleagues. Maintains a professional attitude.

• Execute teamwork, actively promotes and contributes to a positive work environment. Maintaining proactive communication to ensure efficient, accurate and timely responses to internal/external customer needs.

• Accuracy: Collect permanent patient information in a timely manner.

• Train, demonstrate or guide others in the performance of assigned work. Provide staff training and education for all new hires.

• Audit equitable division of workload by analyzing process, procedures and operating practices; suggest and implements changes.

• Review quality assurance process including but not limited to audits, case reviews and training sessions.

• Arrange schedule for Patient Access Representative for vacation, sickness, staff shortages.  Provide relief for areas.

• Interview and assist Manager/Director with decisions on hiring of new colleagues.

• Require collaborate with Revenue Cycle team to ensure financial compliance.

• Personal Education: Accountable to stay current with the changes in professionalism and hospital policy. Completion of regulatory and departmental annual competencies within the timeframe set by the organization.

About You!

This Job is For You if You Have:

• High school diploma or equivalent.

• Excellent communication skills with colleagues and customers.

• Basic computer skills including Microsoft Office, Outlook, and Excel.

• Ability to manage time, tasks, and resources appropriately. 

• Ability to learn technology in a timely manner. 

• Ability to read, write, and understand policies, labels, and written instructions. 

• Ability to type efficiently.

A Wow if You Have:

• Experience in a medical setting.

Company Perks:

Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at humanresources@pullmanregional.org

Current Pullman Regional Employees:

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