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Job Summary:
Under indirect supervision, performs variety of patient registration, telephone, reception, cashiering and clerical duties; implements, maintains and assumes responsibilities of patient registration, insurance verification, notification & authorizations, and scheduling- ensuring adequate staff is available for operations; trains, orients, and monitors assigned Patient Access Services Clerk personnel and/or new employees in all duties and functions; reviews, audits, and corrects for completeness, accuracy and adherence to applicable policies and procedures as well as provides to staff and supervisor; researches and resolves problems; prepares, organizes, and conducts presentations, meetings; coordinates, plans, and monitors distribution of workload; prepares and maintains work schedules and assignments; prepares and codes timecards for managers approval, as needed; reviews, analyzes, and validates reports and other information using decision-making skills; collaborates with Financial Counselors and other team members on issues requiring shared accountability and/or decision making. Essential Responsibilities:
- Ensures that adequate staff is available for operations in all Patient Access Services (PAS) areas of responsibility.
- Responsible for overall admitting function of the facility/ clinic including but not limited to: registrations, insurance verification, etc.
- Prepares and maintains work schedules.
- Participates in training of personnel.
- Ensures registration data is complete and accurate.
- Participates in team meetings.
- Responsible for cash handling.
- Prepares various reports for financial teams, management and appropriate departments as needed.
- Prepares and codes timecards for each pay period for managers approval as needed.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications:
Experience
- Minimum three (3) years financial counseling or admission and registration, and/or medical billing.
Education
- High school diploma, GED, or equivalent.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication and leadership.
- Demonstrated knowledge of skill in leadership.
- Demonstrated knowledge of and skill in word processing and spreadsheet applications.
- Demonstrated ability to communicate well with co-workers, customers, outside vendors in person and on the telephone.
- Ability to read, write, speak and understand English.
- Ability to train others: giving and receiving instructions.
- Mathematic ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.
Preferred Qualifications:
- Knowledge of health insurance, managed care, and/or third party liability type insurance.
- Knowledge of Medicare and/or Medicaid payor guidelines.
- Knowledge of financial screening or medical billing processes.
- Knowledge of medical terminology.
- Post high school coursework in business or related field.
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