Automotive Service Writer - Chrysler, Jeep, Dodge, Ram

Description

Take on the Challenge. Deliver Exceptional Service.

Larson Chrysler, Jeep, Dodge, Ram is looking for a driven, customer-focused Service Writer ready to tackle challenges, keep multiple tasks moving efficiently, and provide an outstanding experience for every customer. If you’re motivated, energetic, and passionate about cars and customer service, this is your opportunity to grow your career in a fast-paced, supportive environment.

Why You’ll Love Working with Us

• Career Growth: Opportunities for promotion to Service Drive Manager.
• Training & Support: Comprehensive initial and ongoing training to help you succeed.
• Team Environment: Join a professional, collaborative team focused on delivering the best customer experience.
• Rewarding Work: Take pride in solving problems, managing multiple priorities, and keeping customers happy.

What We’re Looking For

• Customer-Focused: You enjoy helping people and providing clear, professional communication.
• Multitasker: Able to handle multiple responsibilities efficiently in a busy service department.
• Energetic & Dedicated: You accept challenges, work hard, and are motivated to exceed expectations.
• Growth-Oriented: Excited to learn, develop new skills, and advance your career in automotive service.

Key Responsibilities

• Customer Engagement: Schedule service appointments, gather vehicle info, and document issues clearly.
• Estimates & Updates: Provide accurate parts and labor estimates, and keep customers informed throughout the service process.
• Process Management: Track parts orders, follow up on repairs, and manage warranty documentation.
• Customer Satisfaction: Deliver excellent service, clear communication, and ensure customers leave happy every time.

What We Offer

• Salary: $74,000 - $136,000/year  
• Competitive Commission Structure: Rewarding pay structure with potential for growth.
  • 4.75% of RO parts and labor sales for CSI below zone.
  • 5.25% for CSI above zone.
  • 5.5% for CSI in the top 10% of the zone.
• Strong Customer Base: Work with loyal customers and skilled technicians.
• Ongoing Training: Continuous learning and development opportunities.
• Career Advancement: Clear opportunities to grow within the service department.

Larson Automotive Benefits

• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&D Insurance
• Additional Coverage: Supplemental Life & AD&D, LTD, Accident, Hospital Indemnity, Pet Insurance
• Wellness Programs: Employee Assistance Program (EAP), KOFE financial wellness program
• Retirement: 401(k) with company match and multiple contribution options
• Time Off & Holidays: PTO accrual from day one plus paid holidays
• Employee Perks: Vehicle Purchase Program with exclusive pricing

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.     

Ready to Take Your Career to the Next Level?  Apply today to join Larson Chrysler, Jeep, Dodge, Ram and become a valued part of our growing team!  Join Larson Automotive Group and build a rewarding future with a team that invests in your success.

Requirements

• Provide above average Customer Service. 
• Automotive dealership experience preferred, but not necessary. 
• Ability to properly handle potentially stressful situations. 
• Friendly, courteous, professional with a "team player" attitude. 
• Self-motivated to work independently as well as part of a team. 
• Ability to take direction well. 
• Clear and concise communication skills 
• Highly organized 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.