Primary Location:

Ambulatory Care Building - UMC

Address:

550 South Jackson St. Louisville, KY 40202

Shift:

Job Description Summary:

Expanding into Specialty Pharmacy at UofL Hospital.

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs a variety of clinical functions and dispensing tasks in support of the daily workflow of the ULH Specialty Pharmacy. This position supports the Specialty Pharmacy team with implementation and administration of clinical programs, including the management of specialty pharmacy products and program reporting. The Clinical Support Pharmacy Technician will also function as a member of the ACB Outpatient Retail Pharmacy team as the Specialty Pharmacy liaison.

Essential Functions:

CLINICAL
Assists pharmacist in providing pharmaceutical care to include (but not limited to):

Conduct medication adherence and refill calls to patients
Communicate with provider offices and in-network pharmacies regarding patient care and various clinical specialty pharmacy initiatives
Screen phone calls/orders and alert the pharmacist to patient-specific needs
Gather clinical information on patients including labs, immunizations, upcoming appointment schedule, etc. as required by the provider’s protocol
Routinely records medication histories on all patients for completeness and accuracy
Provide accurate and pertinent clinical documentation in the appropriate pharmacy IT application system
Alerts the pharmacists to any adverse drug events, labs, or needs of the patient requiring clinical judgement and prescriber intervention

DISPENSING

Receives and accurately reads, interprets and enters medication orders in system
Accurately obtains patient history information upon receipt of prescription including address, date of birth, phone number, drug allergies, disease states and third-party information
Collaborates with the medication access coordinators regarding authorization processes, co-pays, patient assistance programs and foundation support
Packages, labels and prepares final product for shipping in accordance with pharmacy policies and procedures
Performs duties in documented accordance with requirements of all regulatory and governing bodies
Performs insurance billing and administrative support functions
Assists in procurement, receipt and proper storage of drugs and general supplies
Maintains appropriate stock levels within work area and routinely manages specialty pharmacy inventory

OPERATIONAL

Initiate and participate in Specialty Pharmacy performance improvement processes and Quality Improvement initiatives as per accreditation regulations
Assist in ensuring department compliance with accreditation, legal, regulatory & safety requirements
Support and participate in policy & procedure development as related to operational and clinical processes
Understand and adhere to all accreditation reporting standards and expectations; identify and help resolve areas of needed improvement
Other duties as assigned by management

EDUCATIONAL

Provide education related to specialty pharmacy to meet the needs of patients, pharmacy staff and other healthcare professionals through publications, presentations and/or programs
Support and help develop objectives to facilitate student and resident training

FINANCIAL

Ensure cost effective treatment in specialty practice area
Seek financial remuneration and third-party reimbursement for pharmacy services
Communicate financial responsibilities with patients effectively and collects payments prior to delivery
Know and follow all regulations and guidelines pertinent to dispensing medications and supplies to Medicare patients

Additional Responsibilities:

Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:

*Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

*Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Skills, Knowledge or Abilities critical to this role:

Knowledge of the standards, techniques and tools relating to pharmaceutical patient care
Ensure that prescription order management is organized, prioritized and systematic for insurance investigation, order processing, as well as in the coordination of shipping to the customer
Ensure that all prescription orders are processed in a timely manner according to the need by/start date indicated on the order form.
Works as a liaison with the ACB Outpatient Retail Pharmacy team to facilitate prescription order processing of specialty pharmacy medications
Ensure that all customer service related issues are handled promptly, effectively and in a satisfactory manner
Knowledge of mathematical functions, including addition, subtraction, multiplication, basic algebra and calculations
Knowledge of and/or willingness to learn of the sources and availability of medications, bio-technology products, pharmaceutical supplies and equipment and related items specific to specialty pharmacy
Ensure that no prescriptions are left behind or left unfinished at the end of each day by personally reviewing all pending orders yet to ship.
Able to problem-solve with decisiveness and urgency through completion and asking for assistance when needed
Collaborate with the medication access coordinators and sales partners in the field letting them know of any patient or practice issues/concerns as well as new prescription from new prescribers.
Must be detail oriented and have the ability to multitask and complete assignments in a timely manner
Willingness to learn and become a specialty pharmacy subject matter expert

Customer Service:

Strong phone skills
Demonstrate superior level of customer service
Relate well and communicate effectively with other employees and patients

Computer Skills:

Ability to use office equipment and automated systems/applications/ software at an acceptable level
Microsoft Office: Outlook, Word and Excel
Cerner, Therigy, EPIC, other application as required
ScriptPro, preferred

Additional Job Description:

Education / Accreditation / Licensure:

High school/GED
Registered as pharmacy technician with the State Board of Pharmacy Examiners
PTCB certification preferred
Strong positive references

Experience:

2 years or more of work experience in pharmacy, Specialty Pharmacy preferred
Minimum 2 years of customer service experience, required

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