Overview

Big O Automotive Technicians diagnose, recommend and perform automotive repairs in an accurate and timely manner in accordance with all company programs, policies, and procedures. Big O Automotive Technicians are titled based on ASE or equivalent certification:

Automotive Technician A – 4 or More ASE Certifications

Automotive Technician B – 1-3 ASE Certifications

Automotive Technician C – No ASE Certifications

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Perform all brake, front end and alignment maintenance as well as mechanical work in accordance with all company programs, policies, and procedures
Properly diagnose and repair all customers’ vehicles, performing quality control of all shop functions
Train and coach other employees in accordance with all company programs, policies and procedures as directed
Maintain the orderly flow of customer service assignment to ensure productivity
Extend Big O’s Extra Care Services to all customers
Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
Work with store management to ensure the successful accomplishment of budgeted service-related quotas
Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing
Utilize the company outside purchase program to ensure maximum profitability
Timely complete daily Today’s Class Technician and other required training
Ensure the consistent execution of the vehicle inspection program
Achieve established service, sales and productivity goals
Assist in the organizing, documenting, and processing of all adjustments and core credits
All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

18 years of age or older
Minimum of two years of experience as a lube/tire/service technician
Current Motor Vehicle Inspection License (for Missouri based stores)
Ability to learn new concepts and use technical materials
Ability to consistently operate a computer and other office productivity machinery
Ability to safely operate automatic and manual transmission vehicles
Ability to exchange accurate information with customers
Ability and willingness to work with hazardous materials
Ability to consistently work in outdoor weather conditions
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
Vision, hearing, speech, and the ability to detect odors
Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
Valid driver’s license
Availability to work holidays, weekends, and after regular business hours as needed
Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors
Ability to meet company requirements including successful pre-employment screenings
Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent
Two or more years of experience in an automotive shop environment
ASE certifications
Ability to work both independently and in a team environment
Ability to work at a fast pace
Strong verbal communication skills
Sales abilities
Ability to prioritize and plan work activities using time efficiently
Management of multiple tasks and projects
Ability to perform detail work with accuracy

ABOUT MFA PETROLEUM COMPANY

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.

MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

Put Customers First

Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.

Be Tenacious

Give Your Best – Always give your best effort and seek to improve every day.
Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.

Lead by Example

Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.

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Automotive Technician

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