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Team Overview

El equipo de Ventas de TransUnion es responsable de impulsar el crecimiento del negocio mediante la gestión efectiva de clientes, oportunidades comerciales y relaciones estratégicas. Esta función trabaja en estrecha colaboración con Finanzas, Operaciones y otras áreas clave para garantizar la ejecución eficiente de los procesos comerciales y una experiencia de alto nivel para clientes internos y externos. El equipo contribuye directamente a la misión de TransUnion de ofrecer información confiable, análisis de datos y soluciones que permitan a las organizaciones tomar decisiones con confianza. La línea de reporte específica requiere validación.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Brindar soporte administrativo, operativo y analítico al equipo de Ventas para garantizar la ejecución eficiente de los procesos comerciales.
Colaborar con equipos multifuncionales, incluidos Ventas, Finanzas, Operaciones y otras áreas de negocio, para apoyar la ejecución de iniciativas comerciales.
Mantener información precisa y actualizada en Salesforce u otras herramientas CRM para respaldar la gestión efectiva de clientes, oportunidades y actividades comerciales.
Apoyar procesos relacionados con cuentas, cotizaciones, contratos, precios, facturación y seguimiento comercial, según corresponda.
Preparar, analizar y distribuir reportes comerciales que faciliten la toma de decisiones basada en datos.
Atender solicitudes de clientes internos y externos, asegurando altos niveles de servicio, precisión y cumplimiento de plazos.
Identificar oportunidades de mejora continua en procesos de soporte comercial y contribuir a la implementación de prácticas más eficientes.
Gestionar múltiples tareas, prioridades y fechas límite en un entorno dinámico y de ritmo acelerado.
Manejar información confidencial y sensible con integridad, discreción y profesionalismo.
Contribuir al éxito del negocio mediante una ejecución consistente, precisa y orientada al cliente.

Required Knowledge and Experiences

Licenciatura en Administración de Empresas, Mercadotecnia, Finanzas o un campo de negocios relacionado; también se podrá considerar experiencia equivalente.
Mínimo 5 años de experiencia profesional en funciones relacionadas con soporte comercial, operaciones, servicio al cliente, administración de cuentas o áreas afines.
Dominio avanzado de inglés y español, tanto verbal como escrito, para comunicarse efectivamente con equipos y grupos de interés internos y externos.
Conocimiento de procesos comerciales, gestión de datos, coordinación multifuncional y seguimiento operativo para apoyar resultados de negocio.
Sólidas habilidades de organización, atención al detalle, análisis, resolución de problemas, comunicación interpersonal y gestión de prioridades.

Habilidades técnicas requeridas

Dominio de Microsoft Office, incluyendo Excel, Word, PowerPoint y Outlook.
Experiencia práctica utilizando Salesforce (Customer Relationship Management, CRM) o herramientas similares de gestión de relaciones con clientes.
Conocimiento funcional de Ariba o plataformas comparables de compras, gestión de proveedores o administración de procesos relacionados.
Capacidad para analizar datos, preparar reportes, organizar información y apoyar decisiones comerciales basadas en datos.
Habilidad para trabajar con múltiples sistemas empresariales, herramientas de colaboración y plataformas de gestión de información.

También se buscan las siguientes habilidades. Ya sea que se dominen o estén en desarrollo, se apoya el crecimiento profesional en:

Experiencia previa en roles de Sales Support, Sales Operations, Account Support o Customer Support.
Experiencia apoyando cuentas clave, clientes corporativos o clientes empresariales.
Conocimiento de procesos de ventas, precios, contratos, facturación o flujos operativos relacionados.
Manejo avanzado de Excel, incluyendo tablas dinámicas, fórmulas y análisis de datos.
Experiencia trabajando en organizaciones corporativas, globales o con estructuras matriciales.

Competencias clave

Mentalidad centrada en el cliente.
Capacidad sólida de seguimiento, ejecución y cumplimiento de compromisos.
Habilidad para manejar información confidencial y sensible.
Enfoque orientado a procesos y mejora continua.
Excelente administración del tiempo y priorización de actividades.
Comunicación clara, profesional y efectiva.
Capacidad para trabajar de manera independiente y colaborativa.

#LI-GL1 #LI-Hybrid

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The pay range for this position is $21,54 - $31,25 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.


TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Administrator III, Sales Operations

Company:

TU Puerto Rico

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Administrator III Sales Support

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