Overview

The Plant Manager will supervise assigned service work, refined fuel and/or propane operations in an operating area to ensure daily tasks are completed as expected and our customers are serviced with the highest standards, while ensuring the safety of our equipment and employees.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Work with the district manager to accomplish the following:
Price gasoline, diesel fuel, and propane at all locations; including special prices, and any allowable discounts.
Prepare annual budgets for sales, expenses, and additions to fixed assets at plant(s).
Submit sales goals for propane, refined oils, motor oils and greases.
Supervise and evaluate assigned employees.
Train customer service representative(s) in the safe handling and dispensing of petroleum products, especially propane.
Manage employees to assure the following aspects of each plant’s business activity are accomplished:
Daily sales reporting and deposits.
Coordinate prompt and efficient service to all customers, including installation and service of existing equipment and systems.
Assist service technicians with troubleshooting, diagnosing, repairing system, and equipment issues as assigned.
Inspect and ensure all customer documentation is completed, including service documentation, credit application, propane tank lease.
Timely follow-up on customer complaints.
Ensure that no sales are made to customers with past due balances.
Maintain accurate and complete records of all fixed assets, especially equipment loaned to customers.
Assure sales efforts are conducted as planned, including seeking new customers.
Adhere to all local, state, and federal regulations concerning all facets of job responsibilities and duties and store operations.
Manage the day-to-day operations of the plant including responsibility for profitability and expense control.
Plan and direct the work of all personnel that are within this manager’s area of responsibility, training, and developing employees, evaluating performance, enforcing company policies, and safety requirements, monitoring productivity, resolving conflict in a timely manner and taking disciplinary action when necessary.
Monitor and make recommendations for the employment, discipline, wage adjustments, and termination of personnel including conducting interviews and making hiring recommendations for
sales representatives, service technicians, and customer service representatives.
Assist with the paperwork for compliance with all DOT and state certification on applicable employees.
Work closely with delegates and keep them informed on local plant and total company operations.
Assist district sales manager in planning and conducting local annual bulk plant meetings.
Handle complaints courteously and efficiently according to company policy.
Assist with establishing individual and team goals for the department, as well as establishing personal goals with senior leadership, ensuring goals are attainable, and trackable.
Ensure employees are following posted work schedule and adhering to proper clocking procedures to accurately reflect hours worked.
All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

High school diploma or equivalent
Valid driver's license
Ability and willingness to obtain a Class A or Class B Commercial Driver's License (CDL) with tanker, HAZMAT, and air brake endorsements within the first 90 days of employment, and maintain all Department of Transportation (DOT) requirements per the vehicle requirements
Ability to pass in person training and MFA Oil Company’s Record of Road test requiring operation of both manual and automatic transmission vehicles within 90 days of employment
Ability and willingness to become propane (CETP) certified as determined by the state(s) served within 90 days of employment
Strong communication skills including the ability to train others and run regional user group meetings
Basic understanding of accounting principles
Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
Capability to learn new concepts and use technical materials
Ability to perform mathematical calculations to make change, complete reports, and account for products
Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 100 pounds, including the ability to lift 25-pound boxes to a height of 3-4 feet and load them into trucks
Physical ability to ascend and descend ladders to deliver fuel
Vision, hearing, speech, and ability to detect odors, including the ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
Ability to consistently drive and work in outdoor weather conditions
Ability to safely operate automatic and manual transmission vehicles in a variety of weather and road conditions
Ability and willingness to work with hazardous materials
Primary residence inside operating area, as determined by the district manager
Travel is expected up to 10% with occasional overnights to training or meetings
Availability to work a rotating on-call schedule, holidays, weekends, and after regular business as needed
Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
21 years of age or older
Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), criminal background check, and MFA Oil Company road test
Legal authorization to work in the United States

Preferred Skills

Bachelor’s Degree with a preferred focus in agriculture or business management, or equivalent combination of education and experience totaling 4 years
Petroleum industry experience
Management experience
Ability to motivate those supervised, evaluate their performance and assist in their personal and professional development
Ability to work independently, set priorities and goals and develop plans for achieving them
Ability to make sound decisions in a timely fashion
Ability to work under timelines and pressure
Ability to work at a fast pace
Ability to perform detail work with accuracy
Sales abilities

ABOUT MFA OIL COMPANY

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

Put Customers First

Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.

Be Tenacious

Give Your Best – Always give your best effort and seek to improve every day.
Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.

Lead by Example

Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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