Jefferson Community Health & Life is looking for an RN to work in patient services.

Hours: Full-Time 40 hours per week.

Monday thru Thursday 8:00am - 4:30pm, Friday 8:00 am -4:00pm

Position Summary:

The Registered Nurse (RN) - Medical Clinic Nurse (RN) - Medical Clinic Nurse works in Patient Services and, as a Triage Nurse, provides professional nursing care through the assessment, triage, and coordination of patient needs via telephone, electronic communications, and in-person interactions. The RN utilizes clinical judgment to assess symptoms, prioritize patient needs, provide evidence-based nursing advice, and faciiitate timey access to care. this role supports providers by coordinating patient care, implementing provider-approved standing orders and protocols, assisting with chronic disease management, and ensuring continuity of care. The RN Triage Nurse promotes safe, timely, and patient-centered care while functioning within the scope of practice for a Registered Nurse in the State of Nebraska and in accordance with organizational policies and regulatory requirements.

Qualifications:

Current Registered Nurse (RN) license in the State of Nebraska is required.

Current Basic Life Support (BLS) certification required; Advanced Cardiac Life Support (ACLS) certification preferred.

Minimum of two (2) years of clinical nursing experience preferred, with experience in ambulatory care, family practice, emergency services, urgent care, or telephone triage strongly preferred.

Demonstrated knowledge of nursing assessment, clinical decision-making, and patient triage principles.

Strong critical thinking, problem-solving, and prioritization skills with the ability to assess patient needs and determine appropriate levels of care.

Excellent verbal and written communication skills with the ability to effectively interact with patients, families, providers, and healthcare team members.

Strong organizational and time management skills with the ability to manage mutliple priorities in a fast-paced environment.

Proficiency in electronic health records (EHR) and other healthcare technology systems.

Ability to maintain patient confidentiality and comply with HIPAA and organizational policies.

Knowledge of chronic disease management, preventive care, and patient education principles preferred.

Ability to work independently while collaborating effectively as a member of the interdisciplinary healthcare team.

Essential Job Duties and Responsibilities:

Telephone Triage

Receives and manages incoming patient calls, assessing symptoms, urgency of needs, and appropriate levels of care.
Utilizes clinical judgment, evidence-based practice, and approved triage protocols to provide patient guidance and disposition recommendations.
Prioritizes patient concerns and facilitates timely access to care.
Documents all patient interactions, assessments, interventions, and recommendations accurately in the electronic health record (EHR).
Utilizes the nursing process to assess, plan, implement, and evaluate patient care according to the Registered Nurse scope of practice.

Medication Management

Processes prescription refill requests in accordance with clinic policies, provider-approved protocols, and regulatory requirements.
Reviews patient records, laboratory results, medication history, and recent visits prior to refill authorization.
Coordinates with providers regarding medication concerns, refill approvals, and medications requiring additional evaluation.
Educates patients regarding medication use, side effects, and adherence to prescribed treatment plans.

Prior Authorizations

Completes prior authorization requests for medications, treatments, and services as required by insurance plans.
Communicates effectively with pharmacies, insurance companies, providers, and patients to facilitate timely processing.
Notifies patients of authorization approvals, denials, and alternative treatment options as directed by the provider.

Patient Care and Clinical Support

Perform nurse visits, blood pressure checks, and other clinical services as appropriate.
Administers medications, injections, immunizations, and treatments according to provider orders, standing orders, and clinic policies.
Assesses walk-in patients and determines the appropriate care pathway based on clinical presentation and established protocols.
Identify abnormal findings or changes in patient condition and promptly reports concerns to the provider.
Demonstrates proficient clinical skills and maintains competency in required nursing procedures and equipment.

Case Coordination and Patient Education

Coordinates patient care activities with providers, specialists, pharmacies, ancillary departments, and community resources.
Provides patient and family education regarding diagnoses, medications, treatment plans, preventive care, and follow-up instructions.
Encourages patient engagement, self-management, and adherence to treatment recommendations.
Facilitates effective communication between patients, families, providers, and members of the healthcare team.

Communication and Collaboration

Collaborates effectively with providers and interdisciplinary team members regarding patient needs, care plans, and outcomes.
Communicates professionally and respectfully with patients, families, coworkers, and external healthcare partners.
Participates in care coordination efforts to promote continuity of care and positive patient outcomes.
Informs and involves leadership regarding patient care concerns and operational issues in a timely manner.

Patient Safety and Quality Care

Promotes patient safety through adherence to infection prevention standards, medication administration policies, and patient identification procedures.
Performs nursing care, treatments, and procedures safely and within the RN scope of practice.
Utilizes appropriate body mechanics, transfer techniques, and safety practices to reduce risk of injury to patients and staff.
Maintains a clean, organized, and safe clinical environment.

Performance Improvement and Professional Development

Participates in departmental meetings, training programs, and continuing education activities.
Meets annual competency and educational requirements.
Assists in the orientation and training of new employees as assigned.
Participates in quality improvement, patient satisfaction, and performance improvement initiatives.
Identifies opportunities for process improvement and contributes to solutions that enhance patient care and operational efficiency.
Serves as a positive role model by demonstrating professionalism, accountability, integrity, teamwork, and respect for others.

Compliance

Comply with all federal, state, and local regulations governing nursing practice and healthcare operations.
Adheres to JCH&L policies and procedures, including Service Excellence Standards, Compliance Program requirements, Safety and Infection Prevention standards, and all department-specific policies.
Maintains patient confidentiality and protects patient information in accordance with HIPAA regulations and organizational policies.
Supports JCH&L's mission, vision, values, and commitment to exceptional patient care.

Participates in professional growth and development requirements and opportunities by attending department meetings, participation in required and voluntary educational programs and in-service meetings, including current literature, workshops, and other developmental opportunities.

It is the policy of Jefferson Community Health & Life to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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