Description

Nature & scope

Assist residents at our community with dining services. Will assist in the dining room serving meals and drinks, bussing and wiping tables, wash dishes, restock table caddies, or monitor guest and resident requests for different services we offer.

Essential functions

• Dining room aid must assist and serve all residents their meals and drinks in a professional manner and assist residents to their seats in the dining room as needed

• Must keep floors, tables, and countertops clean

• Must complete all work on the dining room checklist including

o Make Coffee, Tea, and any needed Juices

o Fill Ice Bin as needed

o Fill and wipe syrup bottles

o Bus and wipe tables as they empty

o Assist with dishes as needed

o Cut and dish desserts

o Sweep under tables after each meal

o Restock all table caddies (creamer, sugar, sweetener, jelly)

o Restock all items in your area (dressings, milk, juice, etc.)

• Check that tables & chairs are in proper place

• Check and roll silverware if needed

• Check Conference Room

• Change table cloths if soiled

• Check the coffee bar and water drawers (Fireside lounge) stock as needed

• Wrap and date all dessert leftovers

• Wipe & Sanitize all counters in your area

• Wipe outside of cabinet doors, and reach in fridge (inside and out)

• Be sure the Resident Meal Check List is complete for each meal

• Empty dirty napkins into large bin in storage closet

• Wash/Dry/Fold/Put Away Green Towels as needed (Don’t wait until you’re out please)

• Empty the Juice machine reservoir, rinse & wipe dry

• Empty Trash located by ice bin (under the counter)

• EVENINGS: Put the next day table cards, chronicle, & puzzle pages on each table.

• Every table should have at least 2 copies of the Daily Chronicle (except the tables by the windows)

• Make sure all cleaning buckets and bus tubs have been run thru the dish machine at the end of the night.

• When all dishes are done and put away, drain dish machine.

• Remove, Rinse, and Replace the baskets inside Dish Machine.

• Wash Dish area counters, and squeegee them dry.

• Dining Room aid must assist kitchen manager as needed (put truck away)

Minimum eligibility requirements

Leadership and Partnership to include the following:

• Takes active role in providing quality care and services, contributing to resident/customer outcomes and organization’s success

• Takes initiative. If you know something needs to be done, do it. Shares thoughts, ideas, and suggestions and provides input when requested

• Accepts responsibility for doing job the right way and admits and learns from mistakes

• Contributes to making everyone feel that they belong. Do not offend, make fun of, embarrass or gossip about coworkers

• Open to new ideas, different points of view and changes

• Discusses and resolves differences points of view and changes

• Discusses and resolves differences constructively, shares concerns appropriately and directly with those involved and/or obtains direction from supervisor

• Practices good stewardship, uses resources wisely and responsibly. Avoids wasteful use of products and time

Learning and Teaching Centered to include the following:

• Encourages and supports residents to continue to maintain independence and to continually learn and grow, encouraging them to live life to the fullest

• Looks for and helps to create new opportunities for residents to participate and/or make a contribution

• Seeks opportunities to grow skills and knowledge, weather through formal or informal means

• Attends and participates in scheduled training and educational

Customer Service Driven in interactions with residents, family members, co-workers and all other customers to include the following:

• Friendly to residents, families, and coworkers. Smiles and uses basic manners, such as greeting people in a warm manner, offering to help, and thanking customers for the opportunity to serve them

• Answers phones in a polite manner, greeting the caller, giving your name and asking what you can do for the caller

• Shows concern for customers by listening closely, apologizes for any problems, is supportive and makes sure everyone feels appreciated and valued

• Provides service always identifying yourself and explaining what you are doing

• Respects resident privacy, only shares information on an as needed basis and always knocks on resident’s door before entering

• Represents the organization and coworkers in a positive light to residents, family members and other customers.

Other Required Characteristics:

• Must possess the ability to make independent decisions when circumstances warrant such action

Working conditions (travel, hours, environment)

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is fast-paced and one will be required to be on their feet most of the shift

• Hours: 7am-2pm, 4-7pm, 2-7pm

Physical/sensory requirement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to stand; sit and climb or balance.

OSHA category classification

Note: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Requirements

Food Handlers Certificate - can be trained on site. Customer service experience a plus.

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