Patient Support Services Specialist - Hybrid (Full-Time, Temporary)

Proposed Schedule: 40 hours per week. Monday-Friday 8am-4:30pm. 

Please note: This is a hybrid position and requires being in the office 3 days a week. This position is temporary and is not eligible to receive benefits or accrue PTO. End date will be determined by the hiring manager.

The Patient Support Services Representative is responsible for patient phone calls, insurance correspondence, identifying billing trends and all other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Support all inquiries both internally and externally in a professional, courteous manner following HIPAA guidelines
• Support data quality by verifying accuracy of demographic and insurance information
• Support Network staff through verbal or written communication and education as needed, providing knowledge of participating insurances, eligibility status, claims inquiries, and adjustments or appeals.
• Complete audits as necessary
• Oversee hold, MGRHOLD, and other buckets assigned by manager
• Oversee correspondence dashboard, unpostable accounts, faxes, and mail
• Understand the refund processes by carrier to facilitate credit balances in accordance with
Network policy
• Works with insurance companies and patients on claims resolution, keeping current on changes with all companies. This includes but is not limited to calling insurances and working with provider relations representatives, collecting, and posting insurance payments, and completing deposits.
• Answer all correspondence both internally and externally regarding billing issues.
• Complete all collections tasks as needed, including adjustments, patient collection calls, payments, deposits, and correspondence with the collection agency
• Helper’s Fund payment reporting, payment posting and tracking
• Liaise with all collection, coding, and billing vendors
• Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.
• Perform additional duties and special projects as assigned

Qualifications:

• High school diploma or general education degree (GED)
• At least three years billing experience or equivalent combination of education and experience
• Certified Professional Coder preferred but not required
• Strong customer service skills
• Strong organizational skills
• Ability to work with a variety of groups (managers, patients, insurance reps, other departments)
• Ability to interact in a professional and efficient manner
• Excellent computer skills, proficient in Excel and Word, Athena a plus

The pay rate for this position is $19.77/hour.