JOB SUMMARY

Perform a variety of cashiering duties including issuing receipts for cash base services and verifying coverage of all cleared services rendered. Maintain focus on the patient to promote a positive experience and ensure transactions are processed in a timely manner.
Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Finance and Control.

ESSENTIAL FUNCTIONS / TASK GROUPS

Greet, receive and create a positive experience for every patient/family by demonstrating a professional, caring, empathetic and friendly approach following the service excellence standards and guidelines.
Communicate properly with patients/families, under all circumstances, taking into consideration the diverse cultural and educational background.
Answer and handle phone calls in an efficient and friendly manner using the standard script.
Receive cash and count them, banknotes are checked for possible forgery, and serial numbers of bills are recorded.
Control all checks received (wording/amount) and credit cards payments; associate receipt to check along with patient’s contact number
Perform cancellations and refunds of cash receipts and credits after securing required supporting documents.
Issue receipts and credits for cash based or insurance services with correct amounts, codes, mode of payment and currency.
Coordinate with insurance companies via email or online interface to secure third party coverage letter.
Investigate inquiries and solve problems according to each case and needs and refer special concerns related to patients to the Senior Teller and/or Cashier Manager.
Transcribe orders on Epic system for AUBMC patients and ensure proper patient registration.
Close till minimum three time per day and perform daily closing as per cash control lists. Reconcile cash to booked receipts and report discrepancies as well as credits daily closing as per credit closing processes.
Perform coaching, mentoring and/or training to assistant cashiers.
Perform other related duties as recommended by the Manager.

COMPETENCIES

Client Focus, Achievement Orientation, Organizational Awareness, Communication Skills, Financial Management, Planning & Organizing, Professionalism, Problem Solving, Information & Records Administration.

KNOWLEDGE / KNOW-HOW

Knowledge: Knowledgeable about third party coverage processes and procedures. Ability to deal with numbers.

Education/ Experience: BACC II with 2-3 years’ experience as Assistant Cashier at AUBMC Or Bachelor's Degree in Business Administration or related field with 1-3 years’ experience as a Cashier in reputable firm. Experience in a hospital setting is a major plus.

Languages: Minimum Languages: Arabic and English (IET score >/= 500). Preferred Languages: French is an asset.

Computer Skills: Familiarity with commonly used Microsoft applications such as word processing, spreadsheet, etc.

REPORTING CHANNEL / SUPERVISORY CHANNEL

Reporting Channel:

1st Level: Cashier Manager

2nd Level: Director of Financial Planning and Budgeting

Supervisory Channel:

None

JOB CHARACTERISTICS

Physical Effort: Little or no Physical Effort

Work Schedule: Shift Basis and/or On-Call

Working Conditions: Exposed to patient element

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