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Description
JOB SUMMARY
This individual delivers training on operating systems, policies, and procedures while serving as the primary contact for support-related inquiries. They ensure employees and managers are proficient in banking regulations and company processes by developing and delivering training programs, monitoring effectiveness, and refining content based on feedback. This role also creates and maintains user guides and training materials. Additionally, they collaborate with HR on onboarding, recruitment, and employee development while working with other departments to implement new products, system upgrades, and procedural changes. They play a critical role in ensuring compliance, operational efficiency, and a well-trained workforce aligned with JBT’s standards, culture, and values.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Develop, enhance, and deliver training programs for banking systems and processes
- Design and develop learning strategies and engaging learning programs; assess effectiveness
- Conduct new hire training on company policies, compliance, and procedures
- Train employees at all levels on systems, products, and business practices
- Create and maintain training materials, including guides and manuals
- Lead in-person and virtual training sessions
- Manage and track training programs using the LMS
- Assess and improve learning and development effectiveness based on strategic focus
- Identify knowledge gaps and develop targeted development solutions
- Manage compliance curriculum in LMS; maintain course completion reporting
- Maintain expertise in account openings, transactions, and bank policies
- Support staff with system usage, documentation, and compliance questions
- Resolve banker and client issues, offering alternative solutions
- Improve processes by identifying and implementing system enhancements
- Ensure adherence to banking regulations and fraud prevention policies
- Assist with onboarding, recruitment, and HR initiatives
- Promote and uphold JBT’s values and culture
- Follow Bank policy and procedure to prevent fraud and financial crimes
- Other duties as assigned
Requirements
SKILLS
- Two years of experience in training development, facilitation, and assessment preferred
- Strong relationship-building and client service skills
- Experience in corporate training and curriculum development
- Proficiency with multimedia training tools and technology
- Strong presentation, public speaking, and communication skills
- Knowledge of core banking systems and regulations preferred
- Ability to work independently, meet deadlines, and manage multiple tasks
- Positive attitude and teamwork mindset
- Ability to lift 15lbs
Learn more about this Employer on their Career Site
