Patient Service Representative I- Remote (MA Residents Only)

Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

 SUMMARY

This position is looking for skilled call center candidates at our site in Quincy, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This a full-time position that is also fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company! 

Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients.  Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. 
• A bachelor’s or other non-clinical degree combined with an interest in healthcare

EXPERIENCE

• A minimum of one year in a clinical or customer service setting preferred.
• Computer experience required with the ability to use word processing and spreadsheet programs. 
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required. 
• High- volume call center experience preferred.

SKILLS

• Able to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
• Working knowledge of patient related documents preferred. 

The hourly range for this role is $19.80 to $28.29 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you’ll find a far- reaching choice of benefits and incentives.

Benefits Include:

• Up to 8%25 company retirement contribution

• Generous Paid Time Off

• 10 paid holidays

• Paid professional development

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status,  sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations