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Company: VistaApex Solutions
Location: Remote
Reports to: Director of Strategic Partnerships + Customer Success
Other key dotted lines: Distribution Sales
About VistaApex Solutions
VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value-added approach across R&D, operations, and customer experience. We empower clinicians to deliver confident, consistent, and elevated care.
At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
Position Overview
The International Inside Sales Specialist is responsible for supporting and growing international accounts (all accounts outside of US) for VistaApex and Ribbond through proactive sales outreach, order management, and customer relationship support. This role serves as the primary point of contact for international distributors and customers, coordinating pricing, orders, logistics, and product information while identifying opportunities to increase revenue and expand market presence.
Key Functions
Sales & Account Support
- Manage assigned international distributors and customer accounts
- Process and follow up on international orders, quotes, and pricing requests, including sales viability assessments
- Identify upsell and cross-sell opportunities within existing accounts
- Support international sales initiatives, promotions, and product launches
- Maintain accurate customer and sales activity records in CRM
Customer & Distributor Relations
- Serve as the primary point of contact for international customers and distributors
- Respond to inquiries related to establishing new international distributor relationships, products, availability, pricing, and lead times
- Coordinate with internal teams (customer service, sales, logistics, regulatory, finance) to resolve issues
- Build strong, long-term relationships with international partners
Logistics & Coordination
- Assist with international shipping documentation and order requirements
- Coordinate with logistics and freight partners as needed
- Ensure compliance with international trade, regulatory, and documentation standards
Market & Process Support
- Support international market expansion efforts and distributor onboarding
- Help identify process improvements to enhance international sales efficiency
Job Requirements
Required
- Bachelor's degree
- 2+ years of inside sales, customer service, or account support experience
- Experience working with international customers or distributors preferred
- Strong communication and organizational skills
- Ability to manage multiple accounts and priorities simultaneously
- Proficiency in CRM systems and Microsoft Office (Excel, Outlook, Word)
Preferred
- Experience with international logistics, exports, or trade documentation
- Experience in manufacturing, medical, dental, or other regulated industries
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit or stand for extended periods during clinical observations, meetings, or desk work.
- Occasional lifting, carrying, or handling of dental products, samples, or demonstration equipment (typically under 25 lbs).
- Frequent use of standard office equipment such as computers, phones, and video conferencing tools.
- Clear verbal and written communication required for customer interactions, presentations, and documentation.
- May involve walking or moving around clinical environments and trade show floors.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Regular interaction with cross-functional teams including sales, marketing, customer service, regulatory, R&D
- Office-based work for administrative tasks, documentation, and meetings.
- Collaboration with internal and external stakeholders in both virtual and in-person settings.
- Fast-paced, dynamic environment requiring adaptability and proactive communication
Why Join Us?
At VistaApex Solutions, we value our employees and invest in their well-being. Here’s what you can expect:
- Comprehensive Health Benefits – Medical, dental, and vision insurance
- Generous PTO and paid holidays
- 401(k) with Company Match to help you plan for the future.
- Mental Health & Wellness Programs
- Team Culture – Regular team events and company gatherings
Pre-Employment Screening:
All offers of employment are contingent upon successful completion of pre-employment screening, which may include background checks, employment verification, and other job-related assessments as permitted by law.
Learn more about this Employer on their Career Site
