Mobile Crisis Management Specialist (QP)

Summary:  

The Mobile Crisis Management Specialist, as a Qualified Professional (QP), delivers in-person crisis intervention and stabilization services under the supervision of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing interventions outlined in the Person-Centered Plan (PCP), and facilitating connections to community resources. The QP ensures compliance with NC Medicaid Clinical Coverage Policy 8A and contributes to the MCM team’s first-responder model.

Essential Duties and Responsibilities: 

• Respond in-person to crisis calls in community settings, providing triage, de-escalation, and supportive interventions to stabilize beneficiaries (page 35).
• Assist in conducting crisis assessments using NC-SNAP or ASAM Criteria, under the direction of the LP, to determine service eligibility (page 36).
• Implement interventions specified in the beneficiary’s PCP, such as coping skills training, safety planning, or linkage to community supports.
• Collaborate with the LP to develop and update PCPs, ensuring interventions address crisis-related goals (Subsection 5.7.1, page 7).
• Supervise Associate Professionals (APs) and Paraprofessionals under an individualized supervision plan, reviewed annually (Subsection 5.6, page 6).
• Document interventions in service notes, including date, purpose, intervention details, duration, and effectiveness, per Subsection 5.8.2 (page 8).
• Coordinate with emergency services, LME/MCOs, or other providers to facilitate follow-up care and prevent hospitalization.
• Participate in 24/7 first-responder coverage, ensuring prompt response to crisis calls (page 35).
• Support telehealth components (e.g., follow-up consultations) as directed by the LP, adhering to Policy 1-H requirements (Attachment A, page 30).
• Performs all other duties as reasonably required and assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.
• Available for on-call shifts.
• Ability to travel to community locations and respond to crises in potentially unpredictable environments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in a human services field (e.g., psychology, social work, counseling) or a related field, per 10A NCAC 27G .0104 (Subsection 6.3.2, page 11).
• Minimum of 2 years of post-degree experience in mental health or substance use services, or 4 years if non-human services degree.

• Minimum of one year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations; and 20 hours of training in appropriate crisis intervention strategies within the first 90 days of employment. 

• Must meet Qualified Professional status as defined in 10A NCAC 27G .0104, with documented competencies in crisis intervention and population-specific needs.
• Experience with co-occurring mental health and substance use disorders, preferred.
• Training in peer support or trauma-informed care, preferred.

Required Skills/Abilities

• Proficiency in crisis de-escalation, case management, and community resource navigation; knowledge of NC-SNAP and ASAM Criteria; ability to work in dynamic, community-based settings.
• Must maintain strict confidentiality

• Must possess effective communication/documentation skills
• Must have a positive attitude and view the person receiving services as a priority
• High level of professionalism 
• Excellent written and oral communication skills
• Excellent customer service and phone skills required
• Use of basic office equipment and computer; keyboarding skills
• Ability to work independently and as part of a team
• Flexibility in responding and adjusting to change
• Ability to prioritize and manage time
• Advocacy and negotiation skills
• Ability to demonstrate commitment, competence, people skills, and adaptability
• Must meet 10A NCAC 27G.0104

Certificates, Licenses, Registrations

• Valid NC driver’s license, reliable transportation, and personal vehicle insurance coverage.
• Current license or certification must be maintained if applicable.  
• CADC preferred