FULL-TIME TELLER/BACKUP CSR

Department: Tellers

FLSA Status: Non-Exempt

Reports To: Head Teller

Prepared By: Nikki Staats

Approved By: Personnel Committee

Job Summary:

The Full-Time Teller will manage deposits, withdrawals, and other financial interactions while providing excellent customer service for commercial and consumer accounts. The Backup CSR greets and assists customers by cross-selling services, performs a variety of account maintenance, opens Demand/Savings/CD/IRA accounts, orders checks/debit cards, assists customers with disputes, and allows tenants access to their Safe Deposit Box(es) as needed to assist or in the absence of the branch CSR.

Supervisory Responsibilities:

None.

Teller Duties/Responsibilities:

Conducts various banking transactions including cashing checks and accepting deposits.
Issues bank cashier checks.
Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
Records transactions into banking system, producing computer-generated receipts.
Maintains proper currencies and coins in bank drawers.
Balances all monies in cash drawer at the end of each business day.
Calculates daily transactions using appropriate technology, which may include computers or adding machines.
Demonstrates a helpful and friendly attitude.
Identifies and capitalizes on opportunities to sell or promote new bank services.
Maintains the teller area to ensure the safety of all negotiables and confidential records.
Performs other related duties as assigned.

Backup CSR Duties/Responsibilities:

Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit Cards, and other available products and services.
Answers customer questions and investigates and corrects errors, following customer and establishment records.
Obtains credit records from credit reporting agency
Executes wire transfers of funds.

Required Skills/Abilities:

Excellent verbal communication skills.
Thorough understanding of customer service.
Ability to remain friendly.
Above average knowledge of fundamental mathematics.
Ability to be trustworthy and act with integrity.
Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

High school diploma or equivalent required.
Previous experience working directly with the public is preferred.

Physical Requirements:

Must be able to perceive and interpret auditory and visual information to ensure safety and effective communication with customers, coworkers, and external contacts.
Must be able to lift boxes of coin and bags of currency.
May need to stand for long periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Monday - Thursday: 8am-4:30pm
Friday: 8am-5pm

Learn more about this Employer on their Career Site

Teller-Back-Up CSR