Purpose: The Accounts Receivable Representative is responsible for all incoming payments including checks, credit card transactions and EFTs. This position handles customer inquiries via email and phone. Auditing receivables and contacting past due accounts to negotiate payments is a primary objective. Recordkeeping and attention to detail are essential in this position.

Essential Functions:

Monitoring incoming payments and ensuring they are applied correctly and timely
Resolving discrepancies between customer payments and invoices
Maintaining accounts receivable records to ensure aging is up to date
Handling customer inquiries regarding bills or payments
Developing reports related to accounts receivable activity
Working with other departments to resolve billing issues or disputes
Alerts supervisors of customers who become delinquent
Process credit memos as needed
Run credit reports and references for new customer set ups
Verify and input invoicing information for shippers and customers
Maintain accounts receivable files in an organized manner in accordance with company policy and standard accounting practices
Negotiate deadlines or payment plans when necessary
Monitor unbilled reports weekly and take appropriate actions to ensure timely billing
Reaches out to customers on past due accounts regularly
Logs results of collection efforts
Generate and send statements to customers
Handle calls and emails regarding accounts receivable
Assist with generating invoices to customers
Participate in various accounting projects as assigned
Assist with updating and maintaining SOPs for the department
Assist with preparing required reporting documents and month-end closing
Other duties as assigned

Skills and Qualifications:

Bachelor’s degree in accounting or related field preferred but not required
Minimum 1 - 3 years preferred of Accounts Receivable experience
Knowledge of general ledger systems and procedures, financial chart of accounts and corporate procedures
Strong problem-solving ability, organizational skills and attention to detail
Ability to provide oral and written correspondence, effectively present information, and respond to questions from customers, team members and managers
Ability to multitask and handle high volume
Self-motivated, enthusiastic team player
Ability to quickly process information and make informed decisions
Strong customer service orientation and excellent work ethic

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