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JOB SUMMARY
The Regional Sales Manager works under the supervision of the COO. Oversees all day-to-day operations for the regional sales team including account executives and liaison staff. Increases public awareness of agency services through participation in community events. Coordinates departmental contact with referral sources. Facilitates the assessment, planning and coordination of the appropriate disposition of home care/home health referrals. Assures compliance with applicable regulations, policies, procedures, guidelines, and standards. Participates in program development, implementation and evaluation. Educates and communicates with physicians and case managers on agency services. Performs other duties as assigned.
PRIMARY JOB DUTIES
1. Increases public awareness of the agency.
2. Interprets and demonstrates knowledge of agency policy, JACHO and regulatory standards for referral sources.
3. Increases active client count for agency.
4. Develops and implements a marketing plan for the agency.
5. Organizes and performs work effectively and efficiently.
6. Maintains and adjusts schedule to enhance department performance.
7. Demonstrates positive interpersonal relations in dealing with all members of the department and the community.
8. Maintains and promotes customer loyalty.
9. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.
10. Maintains confidentiality.
JOB SPECIFICATIONS
1. Education: High School diploma required. Bachelor’s degree in marketing, social work or nursing preferred.
2. Licensure / Certification:
3. Experience: Minimum of two years management experience. Prior experiences that would encompass marketing, public relations, consulting or sales preferred.
4. Essential Technical Skills: Current knowledge of fundamental home care and home health principles and practice. Ability to speak clearly and effectively before small and large groups. Ability to communicate, both orally and in writing, and to be literate in the English language.
5. Interpersonal Skills: Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers, physicians, patients and families and the general public.
6. Essential Physical Requirements: Ability to stand, walk and/or sit for extended periods of time. May require bending and stooping.
7. Essential Mental Requirements: Ability to analyze data to identify staff and departmental learning needs. Ability to systematically assess, plans, implements and evaluate marketing activities. Ability to teach staff of varying educational backgrounds. Demonstrate long and short term memory. High-level problem solving and reasoning skills. Able to prioritize duties, learn new skills and use supportive services appropriately.
8. Exposure to Hazards: Noise, potential exposure to blood and blood borne pathogens, body fluids and infectious diseases when marketing in care facilities.
9. Other – Hours of Work: Monday – Friday, weekends and holidays on-call if needed. Occasional need for flexible hours to meet educational needs of staff and the agency.
10. Must have a valid North Carolina driver’s license and an operational vehicle.
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