We are adding an Order Management Specialist to the team!

The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the sales, design, and project management teams in an effort to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.

Primary Duties and Responsibilities

Supporting the Sales Team with all aspects of order fulfillment
Ensuring data accuracy regarding quoting and order placement
Following up with vendors to ensure the accurate shipment and receipt dates
Updating and tracking delivery tickets to ensure proper completion of orders
Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders
Working with sales to stay in communication with the customer throughout the ordering process
Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals
Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts
Communicating daily with accounting to ensure that all pending issues have been resolved
Ensuring that zero sell and credit memos have the proper authorization and are completed per company policy
Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situation
Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction
Understanding and following all sales service customer agreements
Maintaining product contracts for customers (found on the T drive)
Maintaining a clean and organized workspace, including all files and documents
Reviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely manner
Providing back-up telephone coverage to the receptionist as needed
Informing the CSR Manager any time an issue needs to be addressed or elevated
Helping with any other duties as needed by the team at the discretion of the CSR Manager

Education and/or Experience

Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)
Experience working with computers and Windows operating system
Interior design background a plus

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